Reference: TENE

*You need to have an European passport, your own car, and driver's license to apply for this position.*

We offer

• Health insurance
• Travel reimbursement
• Career development possibilities within the company
• Earn pension and get holiday allowance
  
• Work from office as well as on-site clients

The job

As Service Operations and Service Desk Agent you'll provide technical support to users and you'll be troubleshooting for end-users (remotely via the service desk and in-person at specific onsite locations). You will work with applications/systems in order to make analysis, diagnosis, and resolution of the issues at hand. There is also a range of administration duties.

Your daily work will include tasks like these:

• Be the first point of contact for IT help via phone, email, and chat
• Solve basic tech problems and pass on complex ones to senior teams
• Provide on-site installation, repair and maintenance services
• Help users with logins, passwords, and system access
• Support employees with email, VPN, and software issues, both in-office and remotely
• Keep records of issues and fixes in the system.
• Help with office setups, hardware deliveries, and meeting room tech
• Keep track of company IT equipment and software
  

Your qualifications

💭 You speak and write Dutch at a C1 level and you can communicate well in English (B2).

🎓 Experience in application support/software development and IT service desk. 

• Experience with Microsoft 365, Active Directory, and common enterprise
  applications.
• Certifications (Optional) ITIL, Microsoft Certified: Modern desktop administrator.
• Associate, MCSE, Software Development/Application support.
• Level of expertise L1 – L2 on-site or remote support.
• Valid EU driving license (Category B or higher).

💻 You have a good understanding and level of computer handling skills.

• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ticket systems such as ServiceNow, Jira, HPSM, BMC Remedy, monitoring tools, CA Service Desk or similar.
• Knowledge of ITIL processes and procedures would be an added advantage
• Basic understanding of IT security best practices

💪🏻 Strong analytical and problem-solving skills.

🥇 You have strong communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.

If you have any questions about the position, please feel free to send an email to [email protected]. We are ready to help.