Patrique Mercier Recruitment FR is excited to offer an excellent opportunity for a Dutch Speaking Customer Service Agent to join a leading company in Sofia, Bulgaria. This position comes with a fully paid relocation package, allowing candidates to work in a dynamic and multicultural environment while advancing their customer service career.

• Provide outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat.
• Assist customers with inquiries about products, orders, returns, and other service-related concerns.
• Resolve customer complaints effectively, ensuring a high level of satisfaction.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Collaborate with internal teams to enhance the overall customer experience.
• Participate in training and development sessions to improve both product knowledge and customer service skills.

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service or related roles is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency with customer service software and Microsoft Office applications.
• Detail-oriented and well-organized.
• Willingness to relocate to Sofia with relocation costs fully covered.

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live