About the role

The Technology Support Analyst supports the needs of Seaport Entertainment Group’s business by leveraging a basic understanding of the hospitality and entertainment business to ensure continuous operational availability for SEG’s technology environment. This position is responsible for providing technical support and maintenance for all desktop, POS, audio, and video environments ensuring reliability and performance. This role involves resolving incidents, analyzing issues, maintaining documentation, and collaborating closely with vendors, users, and other IT teams to deliver proper solutions and improve the IT teams’ performance. This is a seasonal role, expected to last approximately 6 months, depending on business needs.

ROLES & RESPONSIBILITIES

Duties and responsibilities may include, but are not limited to, the following:

• Provide 1st and 2nd level support for the following environments: desktop, POS, audio, and video.

• Investigate, diagnose, and resolve technology incidents and service requests.

• Provide the support & deployment of end user devices, network wireless equipment, and mobile devices.

• Perform patching and cross-connects, conduct basic network troubleshooting, assist with network hardware setup and maintenance, and collaborate to ensure network reliability.

• Assist in services for events and temporary technology setups that include site surveys, defining requirements and collaborating with other IT resources to plan and deploy necessary hardware and software to facilitate these events.

• Investigate technology issues and ensure an overall smooth user experience. Actively participate in Incident and Problem Investigations to triage, gather data, provide hands on support, and communicate information to business & stakeholders of real time developments during service disruptions and/or high-risk problems that may impact operations.

• Provide tier 1 and 2 support for the endpoint environment, troubleshooting issues in collaboration with IT management, application services and 3rd party teams.

• Non-Standard office hours and weekend work.

• Other duties as assigned.

EXPERIENCE & EDUCATION

• A college degree or currently studying in computer science, Information Systems, or related field is preferred.

• Some knowledge of point-of-sale applications

• Basic ability with the Microsoft 365 platform

• Experience in the hospitality (Food & Beverage) and/or entertainment industry is a plus

• Good problem-solving and analytical skills.

• Effective communication and interpersonal abilities to work with cross-functional teams.

Physical Requirements

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards.

• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).    

• Ability to stand for long periods of time.    

Compensation: $25 - $30 per hour

OUR BENEFITS 

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage

• 401(k) with company match contributions

• Life insurance coverage

• Generous paid time off policy

• Free family meal

• 50% employee discount at our businesses

• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job.  Other related duties and responsibilities may be assigned.  The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.