Key Skills

Job Description

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM As part of our Front Office team, you will be one of the first and last people our guests interact with, making a lasting impression throughout their journey with us. Reporting to the Front Desk Manager, you will work closely with colleagues across Rooms, Concierge, Housekeeping, and other hotel departments to deliver seamless, personalized, and memorable guest experiences. Together, the team is dedicated to creating a warm welcome and ensuring every stay reflects the exceptional service and attention to detail that define Rosewood. YOUR ROLE As a Front Desk Agent, you play a vital role in bringing the Rosewood experience to life. This highly visible position offers the opportunity to build genuine connections with guests while creating memorable first and last impressions. From delivering efficient arrivals and departures to anticipating guest needs and resolving concerns with care, you will be instrumental in ensuring every guest experience is seamless, personalized, and reflective of Rosewood's commitment to exceptional luxury hospitality. HOW YOU’LL MAKE THE PLACE Welcome guests with warmth and professionalism, ensuring a seamless check-in experience. Manage guest departures accurately and efficiently, processing payments and resolving billing inquiries. Anticipate guest needs and provide personalized assistance throughout their stay. Respond promptly and professionally to guest questions, requests, and concerns. Promote hotel services, facilities, and experiences to enhance the guest journey. Uphold Rosewood service standards, quality assurance expectations, and luxury hospitality best practices. COULD THIS BE YOU? You have experience delivering exceptional guest service within a luxury or ultra-luxury hospitality environment. You are a confident communicator who enjoys building meaningful connections with guests and colleagues. You thrive in a fast-paced environment and can effectively manage multiple priorities with attention to detail. You maintain a professional presence and take pride in creating positive guest experiences. You are a collaborative team player with a proactive and positive attitude. You communicate fluently in English, both written and spoken; knowledge of Dutch is an advantage. OUR BENEFITS As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood. OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Core Responsibilities

Welcome guests and manage check-ins and departures, including processing payments and resolving billing questions. Anticipate guest needs, respond to requests and concerns, promote hotel services, and uphold luxury service standards.

Requirements

Candidates should have experience providing exceptional guest service in a luxury or ultra-luxury hospitality environment and communicate confidently with guests and colleagues. They should be professional, detail-oriented, collaborative, proactive, and able to manage multiple priorities; fluent written and spoken English is required, while Dutch is an advantage.

Benefits

• Medical Coverage
• Retirement Benefits
• Paid Time Off
• Complimentary Room Nights
• Learning And Development Opportunities
• Global Career Opportunities
• Paid Parental Leave