Key Skills

Job Description

Key Account Manager Grow our most important client relationships Folding cartons are everywhere, from cereal boxes to beverage packs. Madern makes sure they are produced faster, more precisely and with less manual work. As a global leader in rotary die tooling and post-press automation, we supply solutions for converting, stacking, finishing and palletizing to large paper converters worldwide. Madern Automation B.V. is part of Madern Group, with facilities in the Netherlands and the USA. As Key Account Manager, you take ownership of our key accounts. You are responsible for order intake and margin across automation and new tooling. You build strategies that win business today and relationships that keep growing for years. In close cooperation with Service, you ensure customer satisfaction, one of the key pillars of this role. You report to the CCO. What you'll do Win and keep clients. You build long-term relationships with key accounts through regular client visits and calls. You are their main point of contact at Madern. Find and convert opportunities. You learn your clients' goals and challenges and identify where Madern adds value. You spot upsell and cross-sell opportunities and turn them into revenue. Drive strategy and close deals. You develop and execute a strategy for each account. You negotiate pricing, terms and contracts. Lead the account team. You coordinate and support the people working on your accounts. You work closely with sales engineering, project management, service, planning and production. That way clients get what was agreed, and problems get solved quickly. Track the market and your results. You follow industry trends, competitors and market conditions. You report on order intake, margin, pipeline and client satisfaction, and you pass client feedback to the team to improve our products and service. Who you are You hold a bachelor's ideally with a technical or commercial background. You have more than 10 years of work experience (manufacturing industry), including over 5 years in commercial, international roles and a proven sales track record. You build relationships easily and combine commercial acumen with strategic thinking. You negotiate with confidence and solve problems proactively, with a clear focus on results. You adapt easily and collaborate well across departments. You are willing to travel, also outside office hours and at weekends (30/40%). You speak and write fluent Dutch, English and preferably German. What we offer A competitive salary depending on your experience. A bonus scheme linked to your results. 29 days of annual leave based on a full-time contract and 13 ADV days. Lease car, laptop and phone. Hybrid working options. A solid pension scheme through Pensioenfonds PME. Informal events, Free fruit and Friday drinks. How to apply Ready to take our key accounts to the next level? Send your CV and cover letter before via [email protected].

Core Responsibilities

Own key accounts and drive order intake and margins across automation and new tooling by developing account strategies, building client relationships, identifying opportunities, and negotiating deals. Coordinate internal teams to deliver on customer commitments, resolve issues, monitor market conditions and results, and share customer feedback to improve products and service.

Requirements

A bachelor's degree is desired, ideally in a technical or commercial field, along with more than 10 years of manufacturing-industry experience, including over five years in international commercial roles and a proven sales record. Candidates should have strong relationship-building, strategic, negotiation, problem-solving, and collaboration skills; be willing to travel 30–40%; and speak and write fluent Dutch and English, with German preferred.

Benefits

• Competitive Salary
• Performance-Linked Bonus
• 29 Days of Annual Leave
• 13 ADV Days
• Lease Car
• Laptop
• Phone
• Hybrid Working Options
• Pension Scheme
• Informal Events
• Free Fruit
• Friday Drinks