Key Skills

Job Description

Do you enjoy solving technical challenges and helping customers succeed? As a Technical Support Engineer, you help customers, dealers and colleagues get the most out of our automation solutions. You combine technical expertise with a service-minded approach and enjoy solving complex hardware and software challenges. You will work closely with Engineering, Sales and Product Development while continuously expanding your product knowledge through training and hands-on experience. These are your responsibilities: Provide technical support for Hotraco hardware, software and partner products; Analyze, register, and resolve customer questions and technical issues; Prepare and supervise field tests and support complex technical systems; Commission new installations at customer locations when required; Deliver technical training to colleagues and dealers; Support Sales with technical expertise and assist in creating technical documentation What do we ask from you? Bachelor’s or master’s degree in a technical field such as Industrial Engineering & Management or equivalent; You have at least 5 years of experience working with Hotraco control systems and computer platforms, enabling you to independently commission installations, troubleshoot technical issues, and provide professional support to customers; Excellent command of French or Spanish and a good command of English; Strong analytical and problem-solving skills with a customer-focused mindset; Accurate, service-oriented, and committed to continuously developing your technical and product knowledge What do we offer? A direct contract with Hotraco with the prospect of a permanent position; A salary between €3,902 and €5,019 gross per month (depending on your experience and knowledge); 25 vacation days and 13 ADV days based on full-time employment; An excellent pension scheme; Travel allowance Excited about this opportunity? We would be happy to tell you more! Please contact: Vera Fonteyne-Verheggen | [email protected]

Core Responsibilities

Provide technical support for Hotraco hardware, software, and partner products by analyzing and resolving customer issues, supporting complex systems, and commissioning installations. Conduct field tests and technical training, and support Sales with technical expertise and documentation.

Requirements

A bachelor's or master's degree in a technical field or equivalent is required, along with at least five years of experience with Hotraco control systems and computer platforms. Candidates should have excellent French or Spanish and good English, strong analytical and problem-solving abilities, a customer-focused service mindset, and a commitment to developing their technical knowledge.

Benefits

• Direct Contract With the Prospect of a Permanent Position
• Monthly Gross Salary of €3,902–€5,019
• 25 Vacation Days
• 13 ADV Days
• Pension Scheme
• Travel Allowance