Key Skills

Job Description

Position As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity. Job Responsibilities Sales Performance Lead individual sales and achieve performance target and KPI Engage in upselling, cross selling and multiple selling for all product categories Client Management Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client Store Operations Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input Store Management Support in maintaining the inventory accuracy by properly receive display and store merchandise according to company guidelines Profile Previous experience in a client-facing role, ideally retail or hospitality is preferred Manages own image standards on a high level Strong selling and communication skills are necessary Excellent relationships skills Organization, professionalism, self-confidence Strong customer service skills Computer skills and Retail management system knowledge Goal oriented approach, multitasking Strong knowledge and/or interest for Fashion/Luxury Industry Fluent in English and German LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.

Core Responsibilities

Drive individual sales and achieve performance targets by promoting FENDI products and using upselling, cross-selling, and multiple-selling techniques. Build client relationships, deliver personalized customer service, operate retail systems, and support accurate merchandise handling and inventory.

Requirements

Previous client-facing experience, preferably in retail or hospitality, is preferred. Candidates should have strong selling, communication, relationship-building, and customer-service skills, be organized and goal-oriented, have computer and retail-system knowledge, show an interest in fashion or luxury, and be fluent in English and German.