Key Skills

Job Description

Are you passionate about applying analytical methods and data science models to make a significant impact on both passengers and airport staff? Join our Digital Airport team as a Data Analysis & Data Science intern and help build our mission to improve the digital airport experience! What will you do? Responsibilities As an intern in the Digital Airport team, you will contribute to several data-driven projects that will help our global support market objectives, with a strong focus on passenger satisfaction. Your responsibilities may include: Performing innovative analyses to gain insight into customer behavior and identify opportunities for action Developing predictive models to help ground staff in their work on the ground. airport. Creating predictive models to monitor customer sentiment. Designing interactive dashboards to generate actionable insights. Where do you land? You will work together with a diverse and ambitious Digital Airport team, consisting of a Product Owner, Business Analysts, Information Analysts, an architect, and front-end and back-end developers. This product team makes is part of the Travel & Recovery department within the joint Digital department of Air France / KLM (AFKL). The team is geographically spread across the Netherlands and India. Together, we share a common goal: to Leveraging data to improve digital products and services for our passengers. We work closely with together with the A2H team (internal app for ground staff), the CRMPush team (for email, messages and notifications), Customer Experience, User Experience and ground staff at the airport. We are located in the head office of KLM in Amstelveen. Your profile Qualifications We are looking for a practical, motivated and ambitious team player who would like to gain valuable work experience during his/her studies. Key qualifications include: Currently pursuing a university or college degree in Data Science, Business Analytics, Computer Sciences or a related field; Demonstrable analytical mindset and experience in applying statistical models; Proficiency in programming with knowledge of Python and SQL as a great advantage; Accurate, proactive and independent working style; Good command of English, Dutch and/or French are an advantage; Available to work for at least 4 months, preferably 6 months, 32-40 hours per week; The start is possible between December 2026 and April 2027; As an intern in our team, you will thrive in a fast-paced, dynamic and enjoyable work environment that is a fast learning and growing environment We offer flexibility to work partly from home, of course in consultation with the team. In addition to learning about data, you also gain insight into working in a large corporate environment. We also organize with the team various social activities. In addition, you will have the opportunity to join Taxibaan, the association for KLM interns and dual students. This association offers fun social activities with for example, a visit to a hangar or catering. What Do We Offer KLM offers you a highly instructive experience in a dynamic organisation in which you will play an important role. You can develop yourself considerably during this internship, both personally and professionally. In addition, this internship offers you the opportunity to build up your network, as you will be working with many different KLM employees! Another advantage of a internship at KLM is the KLM Taxibaan association run by and for interns. This association expands your network and organises fun events and interesting excursions within the KLM organisation. There is also a internship allowance. Ready for your next destination? Then don't wait any longer and apply for this function before the final boarding call on 11/19/2026! You don't need to write a cover letter; during your application we will ask you some specific questions. You will be notified within two weeks of the closing date of the vacancy.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.

Core Responsibilities

Analyze customer behavior and identify opportunities to improve passenger satisfaction, and develop predictive models to support airport ground staff and monitor customer sentiment. Design interactive dashboards that turn data into actionable insights and contribute to data-driven projects for digital airport products and services.

Requirements

Applicants must be pursuing a university or college degree in Data Science, Business Analytics, Computer Science, or a related field, and demonstrate analytical ability and experience applying statistical models. Python and SQL are advantageous; candidates should be accurate, proactive, and independent, available for at least four months (preferably six) at 32–40 hours per week, with a start date between December 2026 and April 2027.

Benefits

• Internship Allowance
• Flexible Work From Home
• Professional Development
• Networking Opportunities
• Social Activities
• Company Excursions