Key Skills

Job Description

Build strong client relationships and drive customer growth Are you energized by developing existing client relationships and identifying new commercial opportunities? Do you want to help customers expand their repair services across multiple countries? Then this role could be for you. As Account Manager EMEA, you will use your account management skills to develop strategic customer relationships after onboarding. You will build lasting partnerships, drive revenue and gross margin growth, and identify opportunities to expand our repair and aftermarket services within existing accounts. You will work closely with Operations, Supply Chain, Finance and Marketing. You will lead the commercial relationship and growth of your customer portfolio, while Operations remains responsible for operational delivery. You will report to the Business Director. What you will do Manage and strengthen relationships with key contacts across your customer portfolio. Develop customer growth opportunities through additional services, increased volumes and expansion into new countries. Discuss expansion proposals with customers after aligning internally on feasibility, capacity, pricing and operational readiness. Organize and lead regular customer meetings and business reviews. Forecast expected repair volumes, revenue and gross margin, and monitor the financial performance of your accounts. Manage monthly invoicing activities and identify trends, risks and growth opportunities. Conduct annual pricing discussions and manage contract renewals. Lead service expansion projects with support from the relevant teams. Share customer feedback, recurring issues and improvement opportunities with the relevant internal teams. Travel as needed for customer visits, performance reviews and expansion discussions. What you bring A bachelor’s degree in Business, Commerce or a related field. At least three years of experience in account management or commercial development. A proven track record of growing existing accounts, including through upselling or cross-selling. Experience in stakeholder management and building long-term customer relationships. Confidence working in an international environment with customers and activities across multiple countries. The ability to discuss commercial, operational and financial topics with customers, and an understanding of the impact of pricing, volume and margin. A structured approach, with the ability to follow up on opportunities and bring people together around your plans. An entrepreneurial and practical mindset: you identify opportunities and turn them into action. Proficiency in English. Knowledge of Chinese is a plus, and knowledge of another major European language, such as German, French, Spanish or Italian, is preferred. Experience in repair services, aftermarket services, electronics, logistics or refurbishment is a plus.

Core Responsibilities

Manage strategic customer relationships and grow existing accounts through additional services, higher volumes, and expansion into new countries. Forecast account performance, lead customer reviews and commercial discussions, coordinate service expansion projects, and share customer feedback with internal teams.

Requirements

Requires a bachelor’s degree in Business, Commerce, or a related field and at least three years of account management or commercial development experience, including a record of growing existing accounts. Candidates should be confident managing international stakeholders and commercial, operational, and financial discussions; English proficiency is required, while Chinese and another major European language are advantageous.