Key Skills

Job Description

The Company Our client is a leading dairy cooperative with a global presence and a rich 150+ year history. They focus on producing high-quality nutritional ingredients and dairy solutions, and are strongly committed to innovation, sustainability and operational excellence within a highly automated and hygienic production environment. Job Description As a Customer Service Specialist, you will be responsible for managing B2B customer relationships and coordinating end-to-end order management, forecasts, and customer requests within an international food ingredients environment. You will work closely with Sales, Supply Chain, Demand Planning, and Quality teams to ensure smooth order fulfilment, resolve customer queries, and maintain accurate customer and product data. Responsibilities Manage customer relationships by responding proactively to enquiries and understanding customer needs and expectations. Coordinate orders, contracts and forecasts throughout the Order-to-Cash process. Work closely with Sales and internal stakeholders to align customer priorities and expectations. Maintain accurate customer master data, pricing agreements, contracts and forecasts in the relevant systems. Coordinate customer complaints, including registration, internal follow-up, customer communication and administrative closure. Process commercial sample requests in collaboration with internal teams. Support pre-demand reviews and contract closure activities. Monitor customer and process performance and provide insights to support decision-making and continuous improvement. Requirements At least one years of experience in customer service and supply chain. A background in supply chain, preferably within the food industry. Experience with SAP; knowledge of SAP S/4HANA is preferred. Knowledge of OMP or another demand management tool is an advantage. Strong communication skills in both Dutch and English. A customer-focused, reliable and proactive approach. Strong coordination and stakeholder management skills. Willingness to work two days per week at the office in Amersfoort, with the remaining days working from home. Other Information Apply to our vacancy for more information. We look forward to hearing from you!

Core Responsibilities

Manage B2B customer relationships and coordinate orders, contracts, forecasts, and customer requests throughout the Order-to-Cash process. Maintain accurate customer and product information, coordinate complaints and sample requests, and monitor performance to support decision-making and continuous improvement.

Requirements

At least one year of customer service and supply chain experience is required, preferably in the food industry, along with SAP experience; SAP S/4HANA is preferred and OMP or another demand management tool is an advantage. Strong Dutch and English communication, a customer-focused and proactive approach, and effective coordination and stakeholder management skills are required.