Key Skills

Job Description

Be part of a movement that moves the world At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all. If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you. Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification. Your role in our shared journey Located at our EMEA headquarters in Hoofddorp, near Amsterdam, you'll contribute to our mission by ensuring stable, efficient, and continuously improving EMEA business applications, M365, and ServiceNow services, acting as the key link between business users, IT, and vendors to deliver high availability, fast issue resolution, and a great user experience by assisting and supporting the business application specialist of EMEA IT. Your key responsibilities will be: Provide 2nd level support working closely with the Business Application Specialist (who provides 3rd level support) and maintain existing IT Wholesale business applications across the EMEA region, working closely with internal stakeholders and external vendors to ensure stable and efficient service delivery and provide day-to-day support for business applications. Support the EMEA end users with Microsoft 365 suite queries under the guidance of business application specialist. Support the business application specialist to improve service now platform by collecting user inputs, maintaining data quality and liaising with ASICS Global IT team. Work with the business application specialist to create and maintain an updated repository of WHS applications capturing the support structure, 3rd party information, architectural diagram, application mapping etc. Assist the business application specialist in ad-hoc tasks such as UAT, release activities, business communication etc. You have the following skills: Preferably, Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field Experience supporting, configuring, or administering business applications (SNOW, ERP, CRM, HRIS, or similar enterprise systems) Experience working in a cross-functional environment liaising between business users and IT/technical teams 1 - 3 years of experience in a similar role, preferably in a fast-paced environment Good understanding of ITSM processes in general Fluent in English Life at ASICS When you join ASICS, you become part of something special. Here, your voice matters, your growth and wellbeing are important. We believe in fostering an environment where every step forward is celebrated, where diversity fuels our journey, and inclusion strengthens individuals. And together and as individuals we can inspire more people to move for body and for mind. Our commitment to your wellbeing We're dedicated to ensuring that every team member experiences the joy and benefits of movement. To support your wellbeing, we offer: Access to office gym and sports membership discount. Exclusive 50% discount on ASICS and ONITSUKA TIGER gear. Unlimited access to the Calm app for better sleep and mental fitness. Complimentary premium subscription to our Runkeeper Go™ app. A comprehensive wellness programme consisting of exercise and educational sessions. Professional support and meditation classes are available through OpenUp Access. Working abroad for four weeks every year. Hybrid working model. Combine the flexibility of working from home with the dynamic energy of an office environment. How to Apply Are you feeling inspired? We'd love to hear from you. Submit your application online and step into a role where you can truly make a difference. Let's move together, step by step, toward an uplifted world.

Core Responsibilities

Provide second-level support and maintain EMEA wholesale business applications, working with business users, the Business Application Specialist, internal teams, and external vendors to ensure reliable service. Support Microsoft 365 and ServiceNow, maintain application documentation, and assist with testing, releases, and business communications.

Requirements

The role prefers a bachelor's degree in information technology, computer science, business information systems, or a related field, and asks for 1–3 years of experience in a similar role. Candidates should have experience supporting or administering enterprise applications, be comfortable liaising between business and technical teams, understand IT service management processes, and be fluent in English.

Benefits

• Office Gym Access
• Sports Membership Discount
• 50% Discount on ASICS and Onitsuka Tiger Products
• Unlimited Calm App Access
• Complimentary Runkeeper Go Subscription
• Wellness Programme
• Exercise and Educational Sessions
• OpenUp Professional Support and Meditation Classes
• Work Abroad for Four Weeks per Year
• Hybrid Working Model