Key Skills

Job Description

Location: Helmond, Netherlands | Full-time Be part of the energy transition and help accelerate the adoption of sustainable heating solutions! Do you have a technical background in heat pumps, HVAC, heating or refrigeration? Are you passionate about solving technical challenges and supporting installers in delivering high-quality installations? We are looking for a Heat Pump Technical Support & Service Engineer to strengthen our team in the Netherlands. In this role, you will act as the technical point of contact for installers, providing support before, during and after installation. You will combine technical advice, remote troubleshooting, cloud-based monitoring and occasional on-site support. Your responsibilities Provide pre-sales technical support to installers and sales teams, including system sizing, hydraulic schemes, product selection and heat load estimates. Support installers remotely via phone, email and video during commissioning, wiring, parameter settings and fault diagnosis. Monitor installed heat pump systems through cloud platforms, identify potential issues and proactively contact installers. Carry out occasional on-site visits for commissioning, troubleshooting and escalated technical cases. Support warranty claims, spare parts and RMA processes. Contribute to technical documentation, manuals and troubleshooting guides in Dutch. Develop and deliver technical training to installers, both online and on-site. Report recurring technical issues and product feedback to manufacturers and internal product teams. What we are looking for Technical education in HVAC, refrigeration, mechanical, electrical or energy engineering, or equivalent practical experience. Minimum 2 years of experience in heat pump installation, HVAC, heating, refrigeration, commissioning or technical support. Basic understanding of hydronic systems, electrical wiring and controls. Ability to read hydraulic and electrical wiring diagrams. A structured approach to troubleshooting and problem-solving. Strong communication skills and a customer-oriented mindset. Fluent Dutch and good English. Good computer skills, including Microsoft Office and basic Excel. Valid driving licence and willingness to travel approximately 10% of the time. Nice to have Experience with air-to-water heat pumps and hybrid heating systems. Electrical qualifications or F-gas certification. Experience with cloud monitoring platforms, IoT or remote diagnostics. Knowledge of solar PV, battery storage and energy management. Experience delivering technical training or working for a heat pump manufacturer's service organisation. German language skills. Knowledge of Dutch subsidy programmes. What we offer Structured onboarding and comprehensive product training. The opportunity to develop specialist expertise in the rapidly growing heat pump and renewable energy sector. A varied technical role combining remote support, monitoring and on-site activities. The opportunity to work closely with installers, manufacturers and internal product teams. The chance to contribute to the development of innovative heating solutions. Interested? Apply today or get in touch to find out more about this opportunity!

Core Responsibilities

Provide technical support to installers and sales teams before, during, and after heat pump installations, including system sizing, commissioning, remote troubleshooting, cloud monitoring, and occasional site visits. Support warranty and spare-parts processes, create Dutch technical documentation, train installers, and report recurring issues and product feedback to manufacturers and internal teams.

Requirements

Requires technical education in HVAC, refrigeration, mechanical, electrical, or energy engineering, or equivalent practical experience, plus at least two years of relevant experience. Candidates should understand hydronic systems, wiring, controls, and technical diagrams; communicate effectively in Dutch and English; have basic Microsoft Office and Excel skills; and hold a valid driving licence with willingness to travel about 10% of the time.

Benefits

• Structured Onboarding
• Comprehensive Product Training