Key Skills

Job Description

Position Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while other are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities. Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers. For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally. JOB MISSION The Customer Service Specialist ensures a smooth, accurate, and efficient order-to-delivery process for the Netherlands. The role is responsible for order entry, coordination with logistics partners, issue resolution, and POSM flow management. This position interacts daily with customers, transport partners, the warehouse, and internal teams, ensuring a high-quality service experience from order placement to delivery. Job Responsibilities RESPONSIBILITIES OF THE ROLE Order Processing and Customer Care Enter customer orders accurately and on time. Check stock availability, SKU codes and quantities, propose substitutions when needed. Confirm delivery dates, order composition and quantities with customers and sales reps. Coordinate shipments with transport partners, Veolog warehouse staff, MHCS, and other internal stakeholders. Communicate proactively in case of delays, delivery issues or discrepancies. Escalate issues to Sales Managers when necessary. Register, investigate and process customer claims promptly. POSM Management Consolidate monthly POSM orders (PPPstore) and maintain the master tracking sheet. Track POSM received in Recy and update records, flagging discrepancies. Manage POSM requests from field teams and customers. Monitor POSM stock levels and inform Marketing when items fall below threshold. Support the Activation Manager with Loods stockkeeping. Logistic Information Management Gather FG and POSM information from relevant teams. Ensure timely completion of logistic data for new products (SAP price updates, GS1 compliance, documentation for key accounts). Office Support Liaise with MediArena facility and other service providers (cleaning, catering, security). Maintain office conditions and coordinate basic repairs. Manage office supplies and equipment. Support company events (company days, town halls). Welcome and support visitors when needed. Profile CANDIDATE’S PROFILE Experience & Expertise 3 to 5 years’ experience in customer service, order management or supply chain support. Experience in FMCG, wines & spirits or logistics is an advantage. Reliable, collaborative and service-oriented. Strong customer service mindset. High accuracy and attention to detail. Ability to work with multiple stakeholders. Structured and organised approach. Proactive and solution-oriented. Good knowledge of Microsoft Office. Experience with SAP or similar systems is an advantage. Fluent in English and Dutch.

Core Responsibilities

Process customer orders, coordinate deliveries with customers, transport partners, warehouse staff, and internal teams, and resolve claims or delivery issues. Manage POSM orders and stock, maintain logistics information for new products, and provide general office and event support.

Requirements

Candidates should have 3 to 5 years of experience in customer service, order management, or supply chain support; FMCG, wines and spirits, or logistics experience is an advantage. The role requires strong customer service, accuracy, organization, collaboration, Microsoft Office knowledge, and fluency in English and Dutch; SAP experience is an advantage.