Key Skills

Job Description

As the Head of International People Operations, you will lead the design and implementation of People Operations strategies and programs. You will develop and execute regional, and functional operating plans focused on HR service delivery, drive programs that ensure compliance and operational excellence, and lead the teams responsible for enhancing the employee experience with HR services. This role offers the opportunity to lead a global team, shape key people operations platforms and practices, and partner closely with Business HR and HR Centers of Excellence to align initiatives and HR support processes with business needs. Why This Role Matters This role plays a critical part in delivering reliable, compliant, and employee-centric payroll and people operations at a global scale. Your leadership directly shapes service delivery, operational efficiency, technology enabled processes and impacts the overall employee experience across the regions and functions you support. In This Role You will manage the activities of the people operations team. You will manage staff and/or supervisors, assign work, monitor activities, evaluate performance, and handle escalated or critical issues. You will administer employment actions, provide coaching and guidance, and promote staff training and development. You will lead development of unit budgets, policies, and procedures, and contribute to broader strategy and direction. You will coordinate the work of outside vendors and contractors as needed. You will plan and organize work activities, ensuring adequate staffing, resources, and schedule adherence to maintain customer satisfaction. You will identify and implement strategies to enhance the employee/customer experience and align with business operations. You will communicate with related departments to coordinate work and resolve issues, and lead or participate in project teams as needed. You will lead and contribute to process improvements based on evaluation of existing procedures and business needs, using data, metrics, and system tools to maximize efficiency and experience. You will identify problems, obstacles, and opportunities, and proactively act to drive continuous improvement. You will prepare reports and analyses summarizing work activities and results for peer groups and senior management. What You Need To Succeed Bachelor's degree or equivalent combination of education and experience Typically 7-10+ years of supervisory/managerial experience, with in-depth experience in the areas managed, and proven leadership skills Strong management skills with the ability to organize, prioritize, and direct work activities General business knowledge, including specific knowledge of the businesses supported Excellent customer service and business relationship-building skills Strong reasoning, problem-solving, and analytical skills Strong process improvement and project management skills Strong verbal and written communication skills A strong level of comfort with technology, AI and general computer skills, including Microsoft Office Fluency in the English language, other languages are a bonus Ability to meet physical requirements of the role, including extensive sitting, standing, and computer use, extended reaching, occasional climbing, balancing, bending, stooping, kneeling or crouching, and lifting/moving/carrying up to 50 pounds Willingness to travel internationally on occasion (up to 25% travel) Ability to work in a general office environment with normal to occasionally moderate noise levels This is a hybrid role that requires you to be on-site at either our Westbrook, ME location or Hoofddorp, NL location a minimum of 8 days a month What You Can Expect From Us Salary targeting $165,000 USD annually, with some flexibility depending on years and depth of experience. Opportunity for annual cash bonus and performance-based annual merit increase Health / Dental / Vision Benefits Day-One 5% matching 401k Generous PTO benefits Additional benefits include, but are not limited to, financial support, mental health resources, volunteer paid days off, and much more! This is a hybrid role based out of our Westbrook, ME headquarters, with a minimum expectation of 8 days a month onsite. Why IDEXX We’re proud of the work we do because it matters. Every role at IDEXX contributes to improving the health and wellbeing of pets, people, and livestock. With over 10,000 employees worldwide and customers in more than 175 countries, we are a growing organization driven by innovation and a passion for excellence. We offer competitive compensation, strong benefits, and the opportunity to be part of a high-growthcompany leading the industry with innovative products and services. Let’s pursue what matters—together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against based on any protected characteristic under applicable law.

Core Responsibilities

Lead global People Operations strategy, service delivery, and teams, ensuring compliant, efficient, employee-centered payroll and HR operations. Manage staffing, performance, budgets, vendors, and escalations while driving process improvements, coordinating with business and HR partners, and reporting operational results.

Requirements

Requires a bachelor's degree or equivalent education and experience, typically 7–10+ years of supervisory or managerial experience, and in-depth expertise in the areas managed. Candidates should bring strong leadership, analytical, communication, customer service, process improvement, project management, and technology skills; English fluency is required, and occasional international travel of up to 25% is expected.

Benefits

• Annual Cash Bonus
• Performance-Based Annual Merit Increase
• Health Benefits
• Dental Benefits
• Vision Benefits
• 401(k) Matching
• Paid Time Off
• Financial Support
• Mental Health Resources
• Paid Volunteer Days