Shine is the financial copilot for entrepreneurs and small business owners.

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger

Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.

Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.

We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

👀 Customer Support at Shine

Our Support team is the first point of contact for our customers and plays a key role in shaping the Shine experience. We make sure users receive fast, personalised and knowledgeable assistance whenever they need it.

We are a close-knit and supportive team working from our Amsterdam office. We collaborate closely every day to ensure we deliver the best possible experience to our customers.

We are looking for a full-time Customer Support Specialist to join us in Amsterdam. In this role, you will support our Dutch customers, particularly with accounting-related questions.

Your role as a Customer Support Specialist

You will be the trusted point of contact for entrepreneurs, freelancers and accountants using our platform. Your goal is to make their experience with Shine smooth, productive and enjoyable.

From answering questions to guiding new users through onboarding and helping them with their accounting, you will play an important role in building long-term customer relationships and continuously improving our service.

Your responsibilities will include:

• Supporting entrepreneurs, accountants and small businesses via email, chat and phone, always taking a personal and engaging approach, even during busy periods.

• Helping customers prepare their personal income tax returns and answering questions about banking and accounting.

• Supporting customer onboarding, helping users update their financial information and carrying out accounting-related tasks.

• Turning negative customer experiences into positive outcomes by proactively reaching out and finding smart solutions.

• Writing Help Centre articles and contributing to the continuous improvement of our knowledge base.

• Managing and responding to customer reviews across different platforms and gathering insights to help improve our product.

• Prioritising incoming enquiries, contributing ideas on how to improve our communication channels and ensuring effective collaboration with internal teams.

• Investigating banking and accounting-related questions and issues, finding solutions, escalating technical problems and ensuring customers receive clear and accurate information.

📍 Location: This role can be based in any of our hubs in Amsterdam, Madrid or Porto.

Fluency in Dutch is a mandatory requirement.

About you

You enjoy solving problems, helping others and continuously developing your skills. You have a genuine interest in customers, are well organised and thrive in a dynamic environment.

• You have at least 2 years of experience in a customer-facing role (customer service, sales, etc.), preferably within a SaaS or technology environment. Experience or knowledge of accounting is a plus.

• Dutch is your native language, and you communicate clearly and confidently in English.

• You are genuinely customer-oriented: empathetic, solution-driven and service-minded.

• You are a team player who collaborates easily with others and values feedback.

• You are familiar with tools such as Slack, Notion and Intercom, and curious about exploring new ones.

• You are reliable, organised and able to stay calm under pressure.

• You are proactive, eager to learn and motivated to grow. You also enjoy improving processes and turning customer feedback into action.

💚 Our recruitment process

1.️ 30-minute introductory call with a Talent Acquisition Specialist (in English).

2.️ 45-minute interview with your future manager, Maron, to explore your experience in more depth.

3.️ 45-minute business case where you can demonstrate your skills and approach to work.

4.️Final 30-minute interview with the team, including a discussion about your soft skills and how you would fit into the team.

What we offer

• Impact: Become part of a team that plays an important role across different areas of Shine, helping us become the best in the market.

• Ownership: Contribute to building our mission, with the support of experienced leaders.

• Innovation: Work in a dynamic and ambitious environment where you have room to grow, experiment and put your ideas and approaches into practice.

• Mission-driven culture: Be part of our mission to help entrepreneurs succeed by providing them with better, smarter banking and administrative tools.

Equal Opportunity Employer

We are committed to equal treatment when evaluating all applicants and do not discriminate on the basis of gender, sexual orientation, skin colour, race or ethnic origin, religion, disability or any other protected characteristic, in accordance with applicable legislation.