Key Skills

Job Description

Nissan Williamsburg 6390 Richmond Rd, Williamsburg, VA Full Time or HERE WE GROW AGAIN! The Mills Automotive Group needs an EXPERIENCED SERVICE ADVISOR to help with our growing business. Our newest team members will utilize their vast experience with Nissan, Infiniti, Toyota, Hyundai, or Honda at our Classic Nissan of Williamsburg or Newport News Locations. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles following the manufacturer’s guidelines. The service advisor must establish and maintain positive relationships with our clients. What You Do Perform service drive walk-around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order Interact with customers to determine immediate service needs Serve as a liaison between technicians and customers Provide excellent customer service experience Review service history, multipoint inspection results and recommend service to clients Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims Support Service Department Goals By Improving sales of labor, parts, and accessories Administer new and used vehicle warranty repairs in accordance with manufacturers requirements Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer Perform an active vehicle delivery with customer when work is completed Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training Successful Attributes And Skills Excellent communication skills and ability to be a team player Ability to minimize and redirect customers frustrations Trainable Outgoing and friendly personality with great customer handling skills Professional appearance Strong organizational skills Technical certification a plus Manufacturer training certifications Compensation And Benefits Salary range between $62k-$100K Base range will be determined by competitive market rate for your skills, experience and performance Bonuses are a part of your total compensation and will be based on achievement of specific business goals Medical, Dental and Vision Plans Vacation Time 401k Plan Paid training Vehicle discounts Apply for NISSAN Service Advisor 62k - 100k to the best candidates First name (required) Last name (required) Email address (required) Phone number (required) I would like to communicate with the hiring team via text message about my application and next steps. Address (optional) City (optional) AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState/Province Zip/Postal Code (optional) Were you referred by anyone? (optional) Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE AI Usage Notice This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner. By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment. Nissan Williamsburg

Core Responsibilities

Inspect customer vehicles, identify and document service needs, and act as the liaison between customers and technicians. Recommend and sell appropriate services, process accurate repair orders and warranty claims, verify completed work, and deliver vehicles to customers.

Requirements

The employer seeks an experienced automotive service advisor, ideally with experience with Nissan, Infiniti, Toyota, Hyundai, or Honda. Candidates should have strong communication and organizational skills, a friendly and professional manner, customer-handling ability, and the ability to work as part of a team; technical certification and manufacturer training certifications are a plus.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Vacation Time
• 401(k) Plan
• Paid Training
• Vehicle Discounts
• Performance Bonuses