Key Skills

Job Description

This is how you make impact In this dynamic role, you ensure that the Circular Service Center launches its services on time and delivers customer orders as agreed. You coordinate repair, refurbishment, and return processes across the entire service chain and work closely with internal and external stakeholders to achieve operational excellence and customer satisfaction. Together with your colleagues, you play a key role in optimizing processes, improving the customer experience, and extending product life cycles. Every day, you contribute to a more sustainable future and sometimes make the impossible possible. This is what we offer We provide a pleasant and open working environment where personal interaction is valued. We believe in continuous development and therefore offer plenty of opportunities for personal growth, along with the freedom to take initiative. A competitive salary based on your knowledge and experience Flexible start and end times 27 vacation days plus 13 additional leave (ADV) days Excellent coaching and guidance The opportunity to work partly from home A role within a growing international company where both hard and soft skills are valued Extensive opportunities for further development and career growth Collaboration within a team of enthusiastic supply chain and outsourcing professionals 8% holiday allowance This is what you bring to the team A completed Bachelor's or Master's degree in Logistics, (Technical) Business Administration, or Supply Chain Management, or at least 3 years of relevant work experience at a Bachelor's level in a role such as Supply Chain Planner or similar Strong communication skills and the confidence to engage with stakeholders at all levels The ability to switch easily between different tasks and effectively prioritize work Good knowledge of and experience with Microsoft Office; experience with an ERP system is considered an advantage Excellent verbal and written communication skills in both Dutch and English Your daily responsibilities include In this role, you are at the heart of our Circular Service Center, ensuring that both internal stakeholders and external customers receive the highest level of service. Your day starts with reviewing the order portfolio, determining which service orders are ready for execution and which are ready for delivery to our customers. Together with your colleagues, you align priorities and key challenges during the daily team meeting to ensure a successful start to the day. As the central coordinator, you proactively respond to developments that may impact customer orders. When challenges arise, you take ownership, involve the right stakeholders, and drive solutions to meet commitments and secure delivery dates. You will also manage the customer order portfolio, provide timely updates, and maintain strong customer relationships through clear and transparent communication. In addition to daily operations, you play an active role in continuous improvement initiatives. You help optimize logistics and service processes and support the growth of our circular services. Your work directly contributes to extending product life cycles, increasing customer satisfaction, and achieving our sustainability ambitions. Additional Responsibilities Monitor incoming and outgoing service order flows to achieve operational objectives. Coordinate with production and service teams regarding order release, monitor order progress, and take corrective action when necessary. Prioritize and resolve urgent logistics and supply chain challenges across the organization. Ensure delivery performance and consistently meet customer commitments. Manage the customer order portfolio and maintain an accurate and reliable planning overview. Support the implementation and development of innovative logistics and circular service concepts. Contribute to the financial performance of service projects by helping to safeguard healthy margins. Identify opportunities for process improvements and initiate improvement projects that enhance efficiency, quality, and customer experience.

Core Responsibilities

Coordinate repair, refurbishment, return, and service-order processes across the service chain, managing priorities, order progress, customer updates, and delivery commitments. Resolve operational challenges and improve logistics and circular-service processes to support customer satisfaction, healthy project margins, and sustainability goals.

Requirements

Requires a bachelor's or master's degree in logistics, (technical) business administration, or supply chain management, or at least three years of relevant bachelor's-level experience in supply chain planning or a similar role. Candidates should have strong stakeholder communication and prioritization skills, Microsoft Office knowledge, and excellent spoken and written Dutch and English; ERP experience is an advantage.

Benefits

• Flexible Start and End Times
• 27 Vacation Days
• 13 Additional Leave Days
• Coaching and Guidance
• Work From Home Opportunities
• Professional Development Opportunities
• Career Growth Opportunities
• 8% Holiday Allowance