Key Skills

Job Description

As a Front Office Intern, you will discover what it takes to create outstanding guest experiences while developing the skills and confidence needed for a successful career in hospitality. How You’ll Bring the Avani Vibe to Life As a Front Office Intern, you will gain hands-on experience in one of the most dynamic departments of the hotel. Working alongside an experienced team, you will learn about the day-to-day operations of a hotel while developing valuable skills in guest service, communication, and hospitality. Welcome guests and assist with check-ins and check-outs. Support guests throughout their stay and provide information about the hotel and local area. Handle guest feedback and complaints with professionalism and care. Assist with Front Office administration and daily operational tasks. Respond to online guest reviews and help monitor guest satisfaction. Support cash handling and end-of-shift procedures. Manage Lost & Found requests and follow up with guests when needed. Assist with the night audit process and other reporting tasks. Identify upselling opportunities and contribute to enhancing the guest experience. The Avani Spirit – Do You Have It? You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field. You enjoy interacting with people and are passionate about delivering great guest experiences. You are proactive, organized, and eager to learn. You have strong communication skills and enjoy working in a team. You have a good command of English; additional languages are a plus. You are flexible and available to work on various shifts, including weekends and occasional nights. You are able to provide a school internship agreement. You have a residential address in the Netherlands during your internship. Good Vibes, Great Benefits A compensation of €750 gross per month for all your hard work. International career opportunities within Minor Hotels. Free online and offline training courses through our own Minor Hotels University. Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%. 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers. Regular team events, celebrations, trips, and holiday parties. A €500 Refer-a-Friend bonus for successful referrals. Are you looking for a new challenge? Apply now! Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

Core Responsibilities

Welcome guests and assist with check-ins, check-outs, guest requests, feedback, and complaints. Support front office administration, cash handling, night audits, reporting, online reviews, Lost and Found follow-up, and opportunities to enhance the guest experience.

Requirements

Applicants must be pursuing a degree in hospitality, hotel management, tourism, or a related field and be able to provide a school internship agreement. They should have strong English communication skills, a proactive and organized approach, flexibility for varied shifts including weekends and occasional nights, and a residential address in the Netherlands during the internship.

Benefits

• International Career Opportunities
• Online and Offline Training Courses
• Employee Hotel Rates
• Friends and Family Discounts
• Restaurant and Bar Discounts
• Retailer Discounts
• Team Events and Celebrations
• Referral Bonus