Key Skills

Job Description

Job Description Role: Engagement Manager Role Purpose The Engagement Manager is responsible for the successful delivery of a CRM Transformation Program consisting of eight agile teams operating in a hybrid onsite/offshore model. The role focuses on stakeholder engagement, delivery leadership, and building high-performing teams while ensuring alignment between business and technology. Key Responsibilities Lead, Drive and coordinate delivery across 8 agile teams. Act as the primary link between Product Owners, Business Analysts, Architects, Program Management, and delivery teams. Drive collaboration and alignment across onsite and offshore teams. Create and foster high-performing teams through coaching, mentoring, and continuous improvement. Manage program risks, dependencies, escalations, and delivery performance. Ensure effective governance, planning, reporting, and stakeholder communication. Support release planning, testing, deployment, and business readiness activities. Promote a strong 'One Team' culture across all delivery locations. Required Experience Job Description - Grade Specific Proven experience leading multiple agile teams in large-scale transformation programs. Strong stakeholder and relationship management skills. Experience with hybrid delivery models and distributed teams. Strong understanding of Agile delivery and software development practices. Preferred Experience CRM transformation experience. Knowledge of Salesforce and MuleSoft environments. Experience in Banking or Financial Services. Dutch language Success Profile A people-centric leader who excels at connecting business and technology, creating high-performing teams, and ensuring successful delivery in a complex stakeholder environment. CRM, Salesforce, and MuleSoft knowledge are desirable but not mandatory.

Core Responsibilities

Lead and coordinate delivery across eight agile teams, connecting business stakeholders, product owners, analysts, architects, program management, and delivery teams. Build high-performing onsite and offshore teams while managing risks, dependencies, governance, reporting, releases, testing, deployment, and business readiness.

Requirements

Requires proven experience leading multiple agile teams in large-scale transformation programs, strong stakeholder and relationship management, and familiarity with distributed hybrid delivery and software development practices. CRM transformation, Salesforce, MuleSoft, banking or financial services experience, and Dutch language skills are preferred; CRM, Salesforce, and MuleSoft knowledge are desirable but not mandatory.