Key Skills

Job Description

It's more than a job We are hiring for an Operations Specialist, to join our Integrated Logistics BU at an in-house location in Schiphol. ‎ As Operations Specialist, you will coordinate transport-related activities (e.g. Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring), in line with our 4PL customer expectations and contractual agreements. As such, you would be the first point of contact for the customer requests and with your customer-centric mindset contribute to building a sustainable, long-term relationships with our customers. You would be closely collaborating to various functional areas of our Integrated Logistics (4PL Supply Chain Management) department as well as external transport providers, with aim to provide high level service to our customers. You will work in a shift structure with a morning and an afternoon shift as well as covering a Sunday shift once every two weeks (incl. Public Holidays). How you create impact Act as a main contact for the services in scope in a dynamic operational environment; Coordinate transport services for customer orders, using transport management systems. Handle exceptional & special transport requests; Select transport modes, logistics service providers (considering the agreed selection parameters) to ensure on-time pick-up and delivery service in full; Execute administrative tasks (e.g. cost allocations, effort reporting) and prepare/send standard reports (e.g. document monitoring & forecast); Execute event monitoring services to guarantee agreed delivery service. Check and open deviation reports based on event monitoring; Issue or receive as well as respond to deviations reported, by identifying root cause, causing party and proposing corrective actions; Recognize and escalate operational issues impacting the service in time to your management; Show ownership within the area of responsibility and execute tasks with expected level of productivity & performance What we would like you to bring Minimum Vocational Education Level 4 (MBO-4) At least 1-3 years of experience in the logistics and/or customer service sector, or equivalent level of education; Knowledge & understanding of at least one of the transport modes (Road, Sea or Air Transport); Strong customer service orientation; Ability to understand and execute new processes; Interest to work with transport management systems and with statistical data/figures; Ability to fulfil time-critical tasks, keep schedules and deadlines; Fluency in English (written and spoken). Knowledge of one additional language is an asset; Must be based in the Netherlands and able to commute to Schiphol 3 times per week; Strong affinity with required customer quality standards as well as general quality standards (such as QSHE or GXP); What's in it for you Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Core Responsibilities

Coordinate customer transport services and orders, select suitable transport modes and providers, monitor deliveries, and handle exceptional requests and deviations. Serve as a primary customer contact, complete operational administration and reporting, and escalate service-impacting issues while meeting agreed performance standards.

Requirements

Requires vocational education at MBO-4 level and 1–3 years of logistics or customer service experience, or an equivalent education level, with knowledge of at least one transport mode. Candidates should have strong customer service skills, be fluent in written and spoken English, be comfortable with transport systems and data, and be based in the Netherlands with the ability to commute to Schiphol three times weekly.