Key Skills

Job Description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio's technical and functional aspects. Your primary responsibilities will include: Evaluate Client IT Portfolios: Analyze clients' IT application portfolios to identify areas for improvement, assessing both technical and functional aspects to inform recommendations for business transformation. Develop Hypotheses and Test Conclusions: Formulate hypotheses based on analysis of clients' business issues and test conclusions to validate findings and inform strategic decisions. Align Business Objectives and IT Processes: Collaborate with clients to align business objectives with IT processes and service measurements, driving maximum value through optimized IT service delivery. Analyze IT Service Delivery Processes: Examine IT service delivery processes, SLAs, KPIs, and associated tools to identify opportunities for improvement and inform business transformation strategies. Drive Value for Clients: Develop and implement solutions that drive maximum value for clients, leveraging expertise in IT service processes to achieve business objectives. IT Service Delivery Analysis: Experience with analyzing IT service delivery processes, including SLAs, KPIs, and associated tools, to identify areas for improvement and inform business transformation strategies. Technical Portfolio Evaluation: Experience evaluating the technical and functional aspects of IT application portfolios to inform recommendations for business transformation. Business Objective Alignment: Experience aligning business objectives with IT processes and service measurements to drive maximum value through optimized IT service delivery. Hypothesis Development and Testing: Experience formulating hypotheses based on analysis of business issues and testing conclusions to validate findings and inform strategic decisions. IT Process Optimization: Experience developing and implementing solutions that optimize IT service processes to achieve business objectives. IT Service Management Tools: Experience with IT service management tools and technologies, leveraging knowledge of IT service delivery processes to analyze clients' business issues and develop effective solutions. IT Application Portfolio Assessment: Experience assessing the technical and functional aspects of IT application portfolios, identifying areas for improvement and informing recommendations for business transformation. Business Process Improvement Methodologies: Experience with business process improvement methodologies, applying knowledge of IT service processes to drive maximum value for clients through optimized IT service delivery. United States Consulting Hybrid Professional Multiple Cities No City Atlanta Chicago (0147) International Business Machines Corporation Business Process Improvement Business Transformation Inform Process Optimization Service Delivery Service-level Agreements Testing Information Technology Services Business Goal Setting Service Management

Core Responsibilities

Assess clients’ IT application portfolios and service delivery processes, including SLAs, KPIs, and related tools, to identify improvement opportunities. Develop and test analytical hypotheses, align IT processes with business objectives, and recommend or implement solutions that improve service delivery and client value.

Requirements

The role calls for experience analyzing IT service delivery processes and evaluating the technical and functional aspects of application portfolios. Candidates should be able to develop and test hypotheses, align IT processes with business objectives, and apply process improvement methods and IT service management tools.