Key Skills

Job Description

We’re BDO, a global network connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals and grow. We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully. Whether you're building your future or starting your career – with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in. Position: Coordinator, Cloud Infrastructure To coordinate and support the delivery of cloud infrastructure services across the BDO Global environment. The role focuses on operational coordination, stakeholder engagement, service management activities, documentation, and supporting the successful delivery of cloud-related services and projects. Key Responsibilities Coordinate day-to-day cloud infrastructure operational activities and support requests. Support administration of Microsoft 365 and Azure environments in line with established procedures. Coordinate incidents, service requests, and escalations, ensuring stakeholders are kept informed. Support onboarding, offboarding, user account administration, and access management. Monitor service health dashboards and escalate issues to technical teams as required. Assist with cloud infrastructure projects, upgrades, and service improvement initiatives. Maintain operational documentation, procedures, and knowledge articles. Liaise with internal teams, vendors, and stakeholders to support service delivery. Support testing activities for new services and releases. Contribute to process improvements and operational efficiencies. Key Skills & Experience Experience supporting Microsoft 365 and Azure environments. Strong organisational and stakeholder management skills. Experience working within an IT Service Management environment. Knowledge of ITIL principles and service delivery processes. Strong communication and documentation skills. Why BDO? We inspire others, to go further At BDO, your ideas matter. You’re encouraged to think beyond the expected, explore new possibilities, and shape your own path. Here, you can make a meaningful impact, on your career, on your community, and on the future we build together. We create together, to reach higher We’re a people‑powered organisation, united by our diverse strengths and shared ambition. You’ll join a collaborative global team that values your perspective, amplifies your ideas, and supports your growth. Through global connections, shared knowledge, and opportunities for mobility, you’ll be part of something bigger: creating solutions that matter. We build trust, to lead purposefully Your expertise drives real outcomes at BDO. You’ll be part of an organisation that is trusted, recognised, and respected worldwide. With a strong commitment to integrity, sustainability, and positive impact, you'll be empowered to lead with purpose, both in the work you deliver, and in the communities where you live and work. Privacy statement The BDO network is coordinated by Brussels Worldwide Services BV (BWS). By providing personal information during the application process, you consent to BWS processing your personal data for the purpose of treating your application, evaluating your candidacy, and contacting you about the position for which you have applied. We also may process your personal data to: Evaluate you for any open positions throughout the BDO network. Generate general statistics. Inform you of any other job opportunities. You also agree that we may share such data with BDO firms and service providers, if relevant to this job application. BWS does not collect ‘sensitive’ personal information except when voluntarily provided by the candidate as part of the application. If you voluntarily provide sensitive personal information as part of your application, you consent to the use of that information by BWS for legitimate business purposes and the transfer and storage of such information to and in BWS databases.

Core Responsibilities

Coordinate day-to-day cloud infrastructure operations, service requests, incidents, escalations, and stakeholder communications across the global environment. Support Microsoft 365 and Azure administration, user access, project and release activities, service monitoring, documentation, and operational improvements.

Requirements

Experience supporting Microsoft 365 and Azure environments and working in an IT Service Management environment is required. Candidates should have knowledge of ITIL principles and strong organisational, stakeholder management, communication, and documentation skills.