Key Skills

Job Description

YUST combines short and long-term stays, unique events and good food, located in creative and emerging neighbourhoods. We're currently active in Antwerp and Liège, with exciting new openings planned in Utrecht, Brussels, and Cologne. Everything we do at YUST is built around three key pillars: short & long stay hospitality, internal & external events, and food & beverage. All of these departments work closely together, with one shared goal at heart — delivering a seamless experience where the guest always comes first. In Q2 2027, we're bringing YUST to the Netherlands for the first time, transforming Utrecht's historic Concordia building into a vibrant destination where travellers, long-stay residents and locals come together. Think design-led hotel rooms, long-stay lofts, dorms, a lively restaurant, inspiring spaces and a calendar full of events. And we're looking for a General Manager to bring it all to life. Are you an entrepreneurial hospitality leader who loves building teams, driving performance and creating places people genuinely want to be? Keep reading! ARE YOU THE ONE WE'RE LOOKING FOR? You're a natural leader with a commercial mindset, an entrepreneurial spirit and a genuine passion for hospitality. You know how to balance people, guest experience and profitability, and you're just as comfortable discussing the P&L as you are connecting with guests or inspiring your team. You understand that running a hybrid hospitality concept takes more than traditional hotel management. Different guests, different revenue streams and different experiences all come together under one roof. You see the opportunities this creates and know how to turn them into a successful business. You're hands-on when needed, strategic when it matters, and confident making decisions and taking ownership. You enjoy building something new, aren't afraid to challenge the status quo and know how to bring people along with you. As General Manager, you'll have full responsibility for the performance of YUST Utrecht, working closely with the central support teams and reporting directly to the COO. WHAT YOU'LL BE DOING ALL DAY Lead the Pre-Opening: Take ownership of the operational pre-opening journey, from recruitment and team development to systems, procedures, supplier coordination and operational readiness. Make sure everything comes together for a successful launch. Build & inspire your team: Recruit, develop and lead a passionate, high-performing team. Create a culture of ownership, collaboration and genuine hospitality where people feel empowered to make a difference. Own the business performance: Take full responsibility for the property's P&L, driving revenue, managing costs and delivering sustainable profitability. Lead budgeting, forecasting and performance reviews, translating insights into action. Drive commercial success: Work closely with Revenue Management, Sales and Marketing to maximise performance across short stay, long stay, F&B and events. Identify new business opportunities and build a strong position in the Utrecht market. Deliver an outstanding guest experience: Ensure consistently high standards across all departments while creating memorable experiences for hotel guests, long-stay residents, event visitors and locals alike. Make YUST part of Utrecht: Build meaningful relationships with local businesses, organisations and the wider community. Position YUST as more than a place to stay — a destination where people meet, connect, work, eat and experience the city. Create operational excellence: Establish efficient ways of working, clear standards and strong collaboration across departments. Continuously improve processes, productivity and service quality without losing the personal YUST touch. Think beyond opening day: Build a strong foundation for long-term success, developing your team, strengthening the business and contributing ideas and best practices as YUST continues to grow. GOT THE SKILLS? Proven experience as a General Manager, Hotel Manager or in a comparable senior operational leadership role within hospitality. Strong commercial and financial acumen, with demonstrated experience managing budgets, P&L, forecasting and business performance. Experience across multiple hospitality revenue streams, ideally including accommodation, F&B and events. Familiarity with long-stay or hybrid hospitality concepts is a strong advantage. Pre-opening experience is a major plus, along with the ability to build teams, establish operations and turn plans into reality. A natural people leader who knows how to attract, develop and inspire teams while creating a positive, accountable working culture. An entrepreneurial, solution-oriented mindset with the confidence to take ownership, challenge existing ways of working and spot new opportunities. Strong communication and relationship-building skills, with a genuine interest in connecting with the local community. Comfortable working with hospitality systems, performance data and operational KPIs to drive continuous improvement. Fluent in Dutch and English. Most importantly, you bring energy, curiosity and a genuine passion for creating great hospitality experiences. WE’VE GOT THE PERKS... A competitive compensation and benefits package tailored to your expertise. Experience YUST yourself with exclusive team discounts on hotel stays and food & drinks. A front-row seat in a fast-scaling international hospitality brand. At YUST, we value talent, vision, and dedication above all else. We welcome applications from everyone, regardless of gender or background; we are simply looking for the best person for the job. You will become part of a young and dynamic team within a rapidly growing company, with further expansion across Europe underway.

Core Responsibilities

Lead the pre-opening and ongoing operations of YUST Utrecht, including recruiting and developing the team, establishing operational standards, and delivering a strong guest experience. Own the property's financial and commercial performance, grow its accommodation, food and beverage, and events businesses, and build relationships with the local community.

Requirements

Candidates need proven experience in a general manager, hotel manager, or comparable senior hospitality leadership role, with strong financial, commercial, and people-management capabilities. Experience across accommodation, food and beverage, and events is desirable; pre-opening experience is a major plus, and fluency in Dutch and English is required.

Benefits

• Competitive Compensation and Benefits Package
• Team Discounts on Hotel Stays, Food, and Drinks