Key Skills

Job Description

Company Description Air Products (NYSE: APD) is a world-leading industrial gases company with over 85 years of experience serving energy, environmental, and emerging markets to help create a cleaner future. The company supplies essential industrial gases, related equipment, and applications expertise to customers across industries such as refining, chemicals, metals, electronics, manufacturing, medical, and food. As the leading global hydrogen supplier, Air Products develops, engineers, builds, owns, and operates some of the world’s largest hydrogen projects. Through its sale of equipment businesses, the company also provides turbomachinery, membrane systems, and cryogenic containers worldwide. Air Products generated fiscal 2025 sales of $12 billion and operates in approximately 50 countries. Role Description The Customer Service Medewerker role at Air Products Europe is a full-time, on-site position based in Halfweg. In this role, the team member handles incoming customer inquiries via phone and email, provides order and delivery information, and resolves issues in a timely and professional manner. The role involves coordinating with internal departments such as logistics, sales, and finance to ensure accurate processing of orders, billing, and customer requests. Daily tasks include maintaining customer records, monitoring service levels, and proactively following up to ensure a positive customer experience. The Customer Service Medewerker also supports continuous improvement initiatives by identifying recurring issues and suggesting enhancements to processes and tools. Qualifications Strong customer-facing skills, including Customer Service, Customer Support, and Customer Experience. Ability to maintain high Customer Satisfaction through professional communication and problem-solving. Excellent Phone Etiquette and clear, courteous communication in English; Dutch or other European languages are a plus. Previous experience in a customer service or contact center environment, ideally within industrial, logistics, or B2B sectors. Good organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Comfort using CRM systems, ERP tools, and standard office software (e.g., MS Office). Ability to work collaboratively in an international team and interact with diverse stakeholders. Secondary vocational education (MBO) or equivalent; additional training in business, administration, or customer service is beneficial.

Core Responsibilities

Respond to customer inquiries by phone and email, provide order and delivery information, resolve issues, and coordinate with logistics, sales, and finance on orders, billing, and customer requests. Maintain customer records, monitor service levels, follow up proactively, and identify opportunities to improve processes and tools.

Requirements

Candidates should have customer service or contact center experience, ideally in an industrial, logistics, or B2B setting, along with strong communication, organization, attention to detail, and problem-solving skills. MBO-level secondary vocational education or equivalent is specified; familiarity with CRM, ERP, and MS Office is expected, and Dutch or other European languages are a plus.