Key Skills

Job Description

We’re BDO, a global network connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals and grow. We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully. Whether you're building your future or starting your career – with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in. Position: Assistant, Cloud Infrastructure To provide administrative and operational support to the Cloud Infrastructure team, assisting with service delivery activities, user administration, reporting, documentation, and general team support while developing knowledge of cloud technologies and IT service management practices. Key Responsibilities Provide administrative support to the Cloud Infrastructure team. Assist with onboarding, offboarding, account creation, and access requests. Support the logging and tracking of incidents, service requests, and changes. Maintain documentation, records, and knowledge articles. Assist with reporting and preparation of operational metrics. Support ticket queue management and request allocation. Assist with testing activities and documenting results. Coordinate meetings, actions, and communications where required. Support maintenance of licensing, inventory, and asset records. Escalate issues and risks to senior team members when appropriate. Key Skills & Experience Previous administrative, customer service, or IT support experience. Good organisational skills and attention to detail. Strong written and verbal communication skills. Basic understanding of Microsoft 365 and cloud technologies. Proficiency in Microsoft Office applications. Willingness to learn and develop within the Cloud Infrastructure function. Why BDO? We inspire others, to go further At BDO, your ideas matter. You’re encouraged to think beyond the expected, explore new possibilities, and shape your own path. Here, you can make a meaningful impact, on your career, on your community, and on the future we build together. We create together, to reach higher We’re a people‑powered organisation, united by our diverse strengths and shared ambition. You’ll join a collaborative global team that values your perspective, amplifies your ideas, and supports your growth. Through global connections, shared knowledge, and opportunities for mobility, you’ll be part of something bigger: creating solutions that matter. We build trust, to lead purposefully Your expertise drives real outcomes at BDO. You’ll be part of an organisation that is trusted, recognised, and respected worldwide. With a strong commitment to integrity, sustainability, and positive impact, you'll be empowered to lead with purpose, both in the work you deliver, and in the communities where you live and work. Privacy statement The BDO network is coordinated by Brussels Worldwide Services BV (BWS). By providing personal information during the application process, you consent to BWS processing your personal data for the purpose of treating your application, evaluating your candidacy, and contacting you about the position for which you have applied. We also may process your personal data to: Evaluate you for any open positions throughout the BDO network. Generate general statistics. Inform you of any other job opportunities. You also agree that we may share such data with BDO firms and service providers, if relevant to this job application. BWS does not collect ‘sensitive’ personal information except when voluntarily provided by the candidate as part of the application. If you voluntarily provide sensitive personal information as part of your application, you consent to the use of that information by BWS for legitimate business purposes and the transfer and storage of such information to and in BWS databases.

Core Responsibilities

Provide administrative and operational support to the Cloud Infrastructure team, including user onboarding and access requests, ticket tracking, documentation, reporting, and asset records. Assist with testing, queue management, coordination, and escalation of issues or risks to senior team members.

Requirements

Previous administrative, customer service, or IT support experience is requested, along with strong organizational, communication, and attention-to-detail skills. Candidates should have a basic understanding of Microsoft 365 and cloud technologies, proficiency with Microsoft Office, and a willingness to learn.