Key Skills

Job Description

Role Description This full-time Backoffice Assistant role at Royal Home Brands is an on-site position based in Hoofddorp. The Backoffice Assistant supports daily administrative and operational activities, including processing orders, maintaining accurate records, and updating internal systems. This role coordinates with internal teams to ensure smooth back office operations, prepares basic reports, and supports inventory and logistics documentation. The Backoffice Assistant handles email and phone communication with customers and partners, resolves straightforward queries, and escalates complex issues when needed. The role also involves general office support tasks such as organizing files, preparing documents, and assisting with data entry to keep workflows efficient and reliable. Qualifications Strong back office operations and administrative assistance skills, including order processing and record management. Analytical skills for reviewing data, preparing reports, and identifying process improvements. Effective communication skills for clear coordination with colleagues and professional interactions with customers and partners. Customer service abilities to respond to inquiries, provide information, and support a positive customer experience. Proficiency with office software (e.g., MS Office, spreadsheets, email tools) and familiarity with ERP or CRM systems is an advantage. Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. Ability to work on-site in Hoofddorp, collaborate in a team environment, and handle confidential information responsibly. Relevant vocational training or a degree in business administration or a related field, and prior experience in a back office or administrative role is preferred.

Core Responsibilities

Process orders, maintain records and internal systems, prepare basic reports, and support inventory and logistics documentation. Coordinate with internal teams, respond to customer and partner inquiries, escalate complex issues, and provide general office support.

Requirements

The role calls for administrative and back-office skills, strong organization and attention to detail, effective communication, customer service, and proficiency with office software; ERP or CRM familiarity is an advantage. Relevant vocational training or a business administration-related degree and prior administrative or back-office experience are preferred.