Key Skills

Job Description

We Are Teva We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. Our Team, Your Impact The Supply Service Associate II is responsible for providing reliable, responsive and high-quality service to customers while supporting effective execution of day-to-day Supply Chain and Customer Service activities. The role acts as an experienced operational point of contact within the Customer Service team, proactively managing customer and supply-related issues, monitoring service performance, coordinating priorities, and ensuring appropriate follow-up of quality and compliance activities. The position combines customer service execution, supply-chain performance management, operational coordination, quality/compliance responsibilities and continuous improvement, while also providing backup support for selected product/artwork master-data activities. How You’ll Spend Your Day Customer Service & Issue Resolution Provide customers with a high level of service regarding orders, billing inquiries, service requests, product availability, suggestions and complaints. Act as a knowledgeable point of contact for customer and supply-related inquiries. Investigate and coordinate resolution of customer issues with relevant internal stakeholders. Provide accurate and timely product, order and service information to customers. Proactively identify potential customer-service risks and coordinate appropriate follow-up. Supply & Service Performance Management Monitor customer-service and supply performance and proactively identify exceptions requiring attention. Own and coordinate relevant operational reporting, including Out of Stock (OOS) reporting and demand-review inputs. Analyze service issues and recurring performance gaps to support appropriate corrective actions. Coordinate follow-up of supply constraints, backorders and other service-impacting issues with relevant Supply Chain stakeholders. Proactively escalate significant service or supply risks when intervention is required. Daily Operational Coordination Coordinate day-to-day Customer Service activities within the assigned area. Help establish operational priorities based on customer impact, supply situation and business needs. Provide guidance and support to team members on complex or non-standard operational issues. Quality, Compliance & Change Management Coordinate Supply Chain activities related to Change Control Management (CCM), Corrective and Preventive Actions (CAPA), and deviations. Ensure assigned deviations, CAPAs and change-control activities are appropriately followed up and progressed within required internal processes. Support root-cause investigation and definition of corrective/preventive actions together with relevant stakeholders. Identify recurring operational or compliance issues and stimulate sustainable corrective actions. Continuous Improvement Identify opportunities to simplify, standardize and improve Customer Service and Supply Chain processes. Support implementation of continuous-improvement initiatives aligned with TLMS standards. Use operational performance insights, customer feedback and recurring issues to identify improvement opportunities. Participate in cross-functional improvement initiatives and support implementation and stabilization of new ways of working. Promote a culture of proactive problem solving, standard work and continuous improvement. Policies, Procedures & Business Processes Support alignment of Customer Service and Supply Chain activities with relevant corporate policies, procedures and business plans. Maintain appropriate process documentation and support implementation of procedural changes. Help ensure consistent application of agreed processes across the team. TevaArt / Artwork & Master-Data Backup Act as backup for selected TevaArt activities, including ECO creation and Antares maintenance Ensure continuity of these activities during absence or periods of increased workload. Coordinate with relevant stakeholders when artwork or master-data activities affect supply continuity or customer service. Your Skills And Experience Education Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations or a related field preferred, or equivalent relevant professional experience. Experience Relevant experience in Customer Service, Supply Chain, Order Management, Logistics or a related operational environment. Experience working in a regulated environment such as pharmaceuticals, medical devices or FMCG is preferred. Experience managing customer/supply issues across multiple functions. Experience with quality processes such as deviations, CAPA and change control is an advantage. Continuous-improvement experience is preferred. Also Good to Have Skills & Competencies Technical / Functional Customer service and order-management processes Supply Chain fundamentals Demand and supply exception management OOS / service-performance reporting Root-cause analysis and problem solving CAPA, deviations and change-control processes Continuous improvement ERP/business systems and Microsoft Office, particularly Excel Ability to interpret operational data and translate it into actions Behavioral Strong customer orientation Ownership and accountability Proactive problem solving Strong prioritization skills Clear and effective communication Ability to operate effectively under pressure Strong attention to detail Cross-functional collaboration and stakeholder management Ability to influence without necessarily having formal authority Continuous-improvement mindset How We’ll Take Care Of You At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way. Already Working @Teva? Make sure to apply through our internal career site on Twist—your one-stop shop for career development Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Core Responsibilities

Deliver responsive customer service and coordinate resolution of customer and supply issues, while monitoring service performance, reporting exceptions, and escalating significant risks. Coordinate daily operations and quality activities, support continuous improvement and process compliance, and provide backup for selected artwork and master-data tasks.

Requirements

Relevant experience in customer service, supply chain, order management, logistics, or a related operational environment is expected; experience in regulated industries and managing cross-functional customer or supply issues is preferred. A bachelor's degree in supply chain, business administration, logistics, operations, or a related field is preferred, or equivalent relevant professional experience; familiarity with quality processes and continuous improvement is advantageous.

Benefits

• Annual Leave
• Reward Plans
• Flexible Working Schedules
• Health Support
• Career Development Opportunities