Key Skills

Job Description

Role The role of a Sales and Service Administrator involves handling incoming customer inquiries and supporting the sales staff with daily sales administration tasks, with the aim of achieving optimal customer satisfaction. Key Responsibilities Processing a high volume of product orders and coordinating the order-to-delivery process Handling spare parts orders and related customer requests Ensuring pricing and customer data are kept up to date Assisting with the preparation of sales reports Supporting the sales team with general activities to help achieve departmental objectives Answering phone calls and responding to customer emails in a timely manner Communicating customer feedback and relevant issues internally Qualifications & Skills Minimum educational level: secondary, vocational, or pre-university education At least 2 years of relevant work experience, preferably within Sales Administration, Customer Service, or Order Management Experience with Microsoft Dynamics 365 or other ERP systems Detail-oriented, accurate, and well organized Excellent planning and time management skills Languages Mandatory: Dutch and English Preferred: German, French, Spanish, or other European languages Key Competencies Customer Focus Proactive Mindset Commercial Awareness Organizational Skills Teamwork and Collaboration What We Offer A position within a leading international organization Opportunities for personal and professional development A supportive and collaborative team environment Exposure to customers and service partners across Europe About Hoshizaki Hoshizaki is a global leader in professional refrigeration and ice-making equipment. Through our commitment to quality, innovation, and customer service, we support customers across Europe with reliable products and outstanding-sales & service support.

Core Responsibilities

Process product and spare parts orders, coordinate order delivery, maintain pricing and customer data, and assist with sales reports and general sales administration. Respond to customer inquiries by phone and email, support the sales team, and communicate customer feedback and issues internally.

Requirements

Requires secondary, vocational, or pre-university education and at least two years of relevant experience, preferably in sales administration, customer service, or order management. Candidates should have experience with Microsoft Dynamics 365 or another ERP system, strong organizational and time-management skills, and proficiency in Dutch and English; other European languages are preferred.

Benefits

• Personal and professional development opportunities
• Supportive and collaborative team environment
• Exposure to customers and service partners across Europe