Key Skills

Job Description

Our Team At VistaPrint manufacturing facility in Venlo, we operate a vibrant site supporting 600+ team members—from shop-floor production operators, technicians, and warehouse logistics teams to office-based colleagues across Management, Finance, Operations, Customer Care, IT, and HR. You will join a collaborative HR department consisting of a HR Manager, 3 HR Business Partners, and 2 HR Operations specialists. As a key new addition to our team, this role takes direct ownership of absence management and reintegration. You will serve as a compassionate guide for employees and line managers, navigate Dutch legislation in close partnership with our company doctor, analyze verzuim trends, and leverage automation and AI to simplify our processes and build a proactive health culture. What You Will Do Serve as strategic advisor: Lead complex absence cases, advising employees, managers, the company doctor, and Safety & Quality teams. Coordinate on-site medical care: Organize weekly doctor hours and translate medical findings into clear employability plans. Ensure legal compliance: Protect the organization from UWV wage sanctions through 100% compliance with the Dutch Gatekeeper Improvement Act (WVP). Oversee reintegration coaching: Guide complex Track 1 and Track 2 (Spoor 1 & Spoor 2) cases, offering empathetic support and resolving workplace conflict. Manage external partners: Direct our self-insurance (eigenrisicodragerschap) partner to drive active claim recovery and timely interventions. Redesign workflows with AI: Partner with the People Systems & Automation team to automate intake, synthesize data, and remove administrative friction. Utilize data-driven prevention: Analyze absence trends to detect departmental patterns and deliver strategic recommendations to management. Coach managers on absence: Train line managers to hold empathetic, solution-focused discussions for frequent short-term absence and return-to-work plans. Develop health initiatives: Build light-duty job catalogs, support workplace accommodations, and lead vitality projects like PMOs. Your Qualifications At VistaPrint we seek individuals who bring new ideas and perspectives to our teams and improve our culture. No matter your background or experience, we encourage you to apply—even if you feel you don't exactly meet the requirements or qualifications. You might be a strong candidate for this or other roles. Demonstrated experience in case management within operational, manufacturing, logistics, or comparable industrial environments (or equivalent experience; pure back-office administrative experience is not sufficient). Proven track record of lowering absence rates through proactive interventions and process improvements or equivalent experience. Practical expertise handling psychological claims, long-term illness, crisis management, and shop-floor dynamics or equivalent experience. Deep knowledge of the Dutch Gatekeeper Improvement Act (WVP) and UWV regulations. CROV® certification (Casemanager Regie op Verzuim), a comparable Dutch qualification, or equivalent practical experience. Strong tech affinity with experience or strong willingness to use GenAI tools, automated workflows, and HR dashboards. Fluency in Dutch and English with excellent empathetic communication and decisive judgment. Skilled at balancing competing priorities across employees, managers, doctors, the UWV, Works Council (OR), and HR. Nice to Have Professional certification in ergonomics, occupational health management, or mediation. Experience with HR service management tools, AI case software, or Power BI dashboards. Why You'll Love Working Here Working at VistaPrint Manufacturing means being part of an innovative, global organization where your growth matters. Whether you’re working on the production floor or in a technical role, you’ll have the opportunity to learn, grow, and truly make an impact. At our production site, teamwork, quality, and continuous improvement are at the heart of everything we do. We operate with cutting-edge technology, deliver high-quality products to customers around the world, and ensure a safe and supportive work environment for all. About Us VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go. Commitment to Diversity, Equity, & Inclusion VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. Equal Opportunity Employer VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

Core Responsibilities

Lead complex employee absence and reintegration cases, coordinate medical care and external partners, and ensure compliance with Dutch legislation and UWV requirements. Analyze absence trends, coach managers, develop workplace health initiatives, and improve HR workflows using automation and AI.

Requirements

Candidates should have practical case-management experience in an operational, manufacturing, logistics, or comparable industrial environment, with expertise in complex and long-term absence cases and Dutch WVP and UWV requirements. The role also calls for CROV certification or equivalent experience, strong technology affinity, fluency in Dutch and English, and excellent communication and judgment.