Key Skills

Job Description

About us At Bugaboo Group, our story is about people. It’s about the parents and families who inspire us every day, and just as much about the people behind the scenes who make our products and ideas come to life. From designers and engineers to marketers, supply chain specialists, and customer care experts, every person at Bugaboo Group plays a part in shaping the journeys of families around the world. What connects us is more than just work. We’re curious by nature, driven by creativity, and motivated by a shared belief that we can make life on the move easier and more joyful. We celebrate individuality, encourage new ideas, and value collaboration across every corner of our global community. At Bugaboo Group, you won’t just find a job, you’ll find a place where you can grow, belong, and contribute to something meaningful. Together, we’re building products that last, a culture that inspires, and a future we’re proud to be part of. The Group consists out of 3 brands, whereby the scope of this vacancy is all about Artipoppe! As the Artipoppe Customer Operations Coordinator, you will coordinate customer onboarding activities, maintain critical product and customer master data, support order management processes, and ensure successful execution of wholesale launches across international markets. Hereby you will work closely with SC&Ops colleagues, the Sales Manager, Finance, Customer Care, Compliance, Logistical Service Providers and wholesale partners themselves to ensure smooth and compliant business operations. You are part of the Supply Chain & Operations team and report to the SC&Ops Manager. What will you do? · Manage the operational onboarding and setting up of new customers, ensuring customer-specific requirements are correctly implemented, across systems, processes and partner platforms, ensuring a high level of customer satisfaction. · Ensure wholesale orders are delivered on time, in full and according to customer requirements by coordinating internally (Lexmond Operations) or with logistics service providers and ensuring all required shipping documentation is in place. · Manage outbound, return, inbound and backorder processes within agreed lead times. · Support end-to-end order execution and coordinate issue resolution to maintain excellent customer service levels. · Coordinate operational requirements for customer launches, including compliance, documentation and market-readiness activities. · Act as the primary operational point of contact for internal stakeholders and wholesale partners on order and customer-related matters. · Independently lead smaller process and system improvement initiatives aimed at enhancing operational efficiency and customer satisfaction. What you bring Education & Experience HBO / University Bachelor's degree or equivalent working and thinking level. 2-5 years of experience in Customer Operations, Sales Operations, Supply Chain, Order Management or Commercial Operations. Experience working with wholesale or B2B customers is preferred. Experience with ERP and CRM systems such as NetSuite, Salesforce, SAP, Oracle or similar platforms is an advantage. Skills Highly proficient in Excel. Analytical skills are important for that role. High attention to detail and data accuracy. Ability to coordinate multiple projects and priorities simultaneously. Strong communication and stakeholder management skills. Process-oriented mindset with a continuous improvement mentality. Fluent in English; additional languages are an advantage. What we offer 32 hours per week, flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year; An informal, positive, and dynamic working atmosphere; Fresh, organic fruit available in the office every day; 25 vacation days per year, plus a day off for your birthday A bicycle leasing program; The Bugaboo Group employee discount program; MacBook provided. Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough Please apply if you are interested in becoming Artipoppe’s Customer Operations Coordinator and think you match our brand DNA and qualifications. All applicants will receive equal consideration without regard to gender identity, race, color, religion, national origin or disability.

Core Responsibilities

Coordinate wholesale customer onboarding, maintain customer and product data, and manage order execution, shipping documentation, returns, inbound shipments, and backorders. Support customer launches and resolve operational issues while working with internal teams, logistics providers, and wholesale partners, and lead smaller process improvement initiatives.

Requirements

Candidates should have a bachelor's degree or equivalent working and thinking level, plus 2–5 years of experience in customer, sales, supply chain, order management, or commercial operations. Strong Excel, analytical, communication, coordination, and data accuracy skills are required; wholesale or B2B experience and familiarity with ERP or CRM systems are advantageous, and fluency in English is required.

Benefits

• Flexible Working
• Hybrid Working
• Work From Anywhere for 8 Weeks per Year
• Positive and Dynamic Work Environment
• Fresh Organic Fruit
• 25 Vacation Days
• Birthday Day Off
• Bicycle Leasing Program
• Employee Discount Program
• MacBook Provided
• Wellness Webinars
• Individual Coaching
• Employee Assistance Program
• Mental Health Support