Key Skills

Job Description

Department: Technology Reports To: CIO FLSA Status: Exempt Last Updated: November 12, 2026 General Summary We are looking for someone ready to step into their first enterprise architecture and technology strategy seat. You may be a senior engineer, a senior Salesforce professional or a solutions architect who has been doing pieces of this work without the title. What we are offering is the whole of it: ownership of the architecture across our full technology estate, technical direction of the partners who build for us, and a named hand in the technology strategy that goes to our executive team and Advisory Board. At a larger organization you would wait years for that scope and then share it with four other people. Our environment is Salesforce and Marketing Cloud as the system of record, Genesys, OneView, an authenticated affiliate portal, a custom application and integration layer being deliberately retired in favor of platform native capability, a consumer website, payment and contract systems, and infrastructure and security services delivered by partners. We rely on external partners for development, platform execution and managed IT, and we hold judgment, direction and accountability internally. This role is the internal technical counterweight to that model — the person who knows our environment, sets the standards our partners build to, reviews their work, and makes sure we are never wholly dependent on any one vendor. You will not be doing this unsupported. The CIO signs technical acceptance of partner work in your first year while you build the depth to take it on, our Salesforce partner is contracted to transfer knowledge rather than hoard it. Essential Duties And Responsibilities Own the enterprise architecture: maintain current state and future state views of the application portfolio, integration patterns, data flows and system ownership, and drive the environment toward a simpler, platform native target state Become the organization’s deepest internal expert on our Salesforce environment, data model, configuration, declarative automation, permissions, integrations and the business processes behind them, so that platform knowledge is held internally regardless of which partner executes the work Prepare, present and defend the technical review of partner work, so that no significant design decision, integration or platform change is accepted without architecture review Own the application portfolio and its rationalization: consolidate capability, eliminate redundant tools and custom code, and lead the planned migration of the custom Laravel and MariaDB layer to platform native capability Own the integration estate: maintain a current inventory of every interface, establish API and middleware standards, and eliminate undocumented point to point dependencies Establish and maintain technical standards, reference architectures, architecture decision records and the architecture review process Maintain deep working knowledge of the affiliate portal and custom application layer, including its authentication, payment and Salesforce integration paths, and hold that knowledge internally as the custom footprint is reduced Perform hands on configuration, integration and troubleshooting work where doing so is faster or lower risk than commissioning it externally Partner with the Sr Technology Product & Program Manager to translate business requirements into solution designs, and ensure requirements is what gets built Provide technical direction to development and implementation partners, and to contracted resources Author and maintain architecture and system documentation to a standard that would allow a third party to take over without dependence on any individual or vendor Own a named section of the technology strategy and roadmap, and contribute to executive and Advisory Board reporting Support vendor evaluation, technical due diligence and statement of work scoping for platform and infrastructure partners. Knowledge, Skills, And Abilities Required Minimum 5 years of progressive technology experience with meaningful exposure to solution design, platform ownership or systems architecture, or an equivalency of education and work experience Working depth in Salesforce: data model and object design, flows and declarative automation, profiles and permission sets, reporting, and integration patterns Practical integration and API experience: designing, documenting and reasoning about interfaces between systems Experience working alongside external development or implementation partners, including reviewing their work and raising concerns constructively Ability to produce clear architecture and system documentation, and the discipline to keep it current. We will ask to see something you have written Sound judgment about when to build, when to buy, when to configure and when to leave something alone Strong communication skills, with the ability to explain a technical trade off to a non-technical audience Comfort operating hands on in a small technology team, where the architect is also frequently the practitioner Evidence of learning a new platform or domain quickly and to depth Self-direction. This is a fully remote role in a small team; the work is owned, not assigned Preferred Certifications & Licenses: one or more of Salesforce Administrator, Platform App Builder, or an architecture track certification Salesforce Marketing Cloud familiarity, including journeys, consent and data extension design Background in PHP / Laravel, MySQL or MariaDB, or comparable custom web application development Experience retiring or migrating a legacy custom application into a platform Exposure to managed IT service providers and the definition of service boundaries Working familiarity with security and privacy frameworks such as NIST, PCI, CCPA and GDPR as they apply to architecture decisions Experience with e signature, payment or billing platforms such as DocuSign and Stripe Experience in a franchise, affiliate network, membership or nonprofit organization Other Requirements This position is expected to be worked within core business hours and occasionally requires participation in after-hours work for special events. This is a 100% remote position available to candidates residing in: Arizona, Colorado, Illinois, Indiana, Florida, Minnesota, Nevada, North Carolina, South Dakota, Texas, and Virginia. Must have reliable high-speed internet capable of supporting an omnichannel communication solution and a dedicated and professional home office environment is required. There are no special physical demands. Extended periods of computer and telephone work may be required. The salary range is $125,000–$145,000

Core Responsibilities

Own enterprise architecture, Salesforce expertise, application and integration portfolios, technical standards, and the migration from custom applications toward platform-native capabilities. Review and direct partner work, maintain system documentation, perform hands-on technical work when appropriate, and contribute to technology strategy and executive reporting.

Requirements

Requires at least five years of progressive technology experience, working depth in Salesforce, practical API and integration experience, and experience reviewing work by external partners. Candidates should be able to document architecture clearly, communicate technical trade-offs to nontechnical audiences, work hands-on in a small team, and operate independently.