About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About our team:

People and Workforce Transformation works in close partnership with teams across People and the wider business. Depending on the needs of each initiative, this includes collaboration across organisational effectiveness, change, HR transformation, leadership and culture, digital HR, talent and skills, and relevant business functions. Together, these perspectives help connect business strategy, organisational performance and the experience of our people.

Role Overview: 

As Senior Manager, People and Agile Workforce Transformation at Booking.com, you lead a horizontal department that partners across the organization to help shape how our workforce, Agile ways of working and capabilities evolve. You are the people leader for four Agile Lead Coaches and their direct reports, setting direction and enabling them to support teams across Booking.com. In partnership with senior leaders and teams, you anticipate changing needs, strengthen organisational effectiveness and build a workforce ready for what’s next.

Working at the intersection of business strategy, organisation design, workforce planning, talent and change, you turn complex challenges into practical, sustainable and people-centred solutions. You connect the needs of our business/customer with the experience of our people, supporting transformation that delivers lasting value for Booking.com.

Key Job Responsibilities and Duties: 

• Lead complex people and workforce transformation initiatives from initial assessment and strategy through design, implementation and sustained adoption.

• Advise senior stakeholders on organisation design, the Agile operating model, workforce planning, talent strategy and skills-based approaches.

• Assess how AI, automation and other emerging technologies may affect our workforce, organisational structures and future skills needs; help leaders translate those implications into considered action.

• Develop approaches to build a future-ready workforce through skills development, talent deployment, reskilling, upskilling and capability building.

• Facilitate strategic workshops and leadership discussions, building alignment on transformation goals, choices and priorities.

• Shape and manage delivery plans, governance, risks, resources and stakeholder engagement, maintaining a high standard of quality and measurable outcomes.

• Build trusted partnerships across business and People teams, identifying opportunities to connect related initiatives and create greater organisational value.

• Lead the horizontal department, with direct leadership responsibility for four Agile Lead Coaches and their direct reports; coach and develop this leadership group and its teams, fostering collaboration, accountability and high performance across Booking.com.

• Contribute to the continued development of Booking.com’s people and workforce transformation capabilities, practices and Agile ways of working.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

This role does not come with relocation assistance.

• Application and CV Review

• Recruitment Phone Screen

• Business Interview 1 

• Business Interview 2

• FIT Interview

• Hiring Decision

Let’s go places together: How we Hire

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.