LuminAir Management Trainee
€825 per month
Key Skills
Job Description
Our rooftop bar and terrace, LuminAir, (aka "THE BAR ABOVE AMSTERDAM") is an inspiring destination from day to night, set in an ever-changing space: neither the view outside nor the ambiance inside will ever be the same twice. LuminAir is a beverage-led venue, featuring world-class mixology, exclusively crafted drinks inspired by the intensity of the light and the winds around the world The food menu offers modern Dutch and international bites, finger foods, and sharing plates, while the Eclipse menu—for (semi)private events of 30 to 125 guests—includes modern canapés, table snacks, bar bites, and cocktail dinners. Do you love seeing customers enjoy a drink you have recommended?
- Are you passionate about creating memorable customer experiences?
- Do you love seeing customers enjoy a drink or dish you’ve recommended?
- Are you a supportive and inclusive team member?
- Do you thrive in a fast-paced environment?
If so, the LuminAir Management Trainee role is made for you!
Responsibilities
KEY RESPONSIBILITIES
As LuminAir Management Trainee you will:
- Exceptional Guest Experiences
- Lead by example in welcoming guests and creating outstanding first impressions with great story telling of LuminAir cocktails and dishes.
- Monitor guest satisfaction and encourage positive reviews on platforms like Google and TripAdvisor.
- Gain deep knowledge of menus and signature items to support team training and enhance guest interactions.
- Ensure food allergies and dietary requirements are handled with precision and care.
- Collaborate with kitchen and bar teams to ensure seamless service and presentation.
- Oversee service standards and ensure timely, accurate delivery of food and beverages to the tables.
- Address guest concerns proactively and coach team members on service recovery techniques
- Promote LuminAir’s programs and events, ensuring team awareness and guest participation.
- Great Working Environment
- Foster a collaborative and inclusive team environment with supporting them during busy operation
- Support onboarding and training of new team members and assist with interviews process
- Provide feedback and contribute to performance evaluations.
- Day-To-Day Essentials
- Supervise daily setup and cleanliness of guest and work areas, maintaining LuminAir’s brand standards.
- Learn to manage inventory, restocking, and equipment maintenance efficiently.
- Gain proficiency in the XN system for order processing, payments, and reporting.
- Analyze service flow and identify opportunities for operational improvement.
Participate in departmental meetings and contribute ideas for enhancing guest experience and team performance in close cooperation with Manager.
Who are we looking for?
We’re looking for a future leader with a passion for hospitality, eager to grow in a dynamic, high-energy environment. You will be able to gain knowledge and secrets of service on #1 Cocktail bar in The Netherlands and get to know how to supervise international team.
Qualifications
Equally important, what do we offer?
Being part of our team as LuminAir Management Trainee means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
You will notice this by the following, among other things:
- €825 euro trainee allowance per month
- Internship period: Minimum of 5 months (5 working days per week)
- Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
- The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
- Growth and training opportunities, including through Harvard Learning and Hilton University
- Global career opportunities
- Wellness initiatives to help you thrive and be your best self
- A pleasant, international work environment
- The best staff parties
- 50% Food & Beverage discount in our F&B Outlets
- Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
- 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
Free use of our fitness centre
USEFUL TO KNOW:
This position will require working weekend and/or evening shifts. Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.
Core Responsibilities
The management trainee will lead by example in delivering exceptional guest experiences and monitoring service standards at the LuminAir venue. They will also support the team through onboarding, training, and daily operational supervision to ensure a collaborative working environment.
Requirements
The ideal candidate is a future leader with a passion for hospitality and the ability to thrive in a fast-paced, high-energy environment. Candidates must be available to work weekends and evenings and possess the physical ability to stand for long periods and lift moderate weights.
Benefits
- Trainee allowance
- Hilton team member benefits
- Discounted hotel stays
- Friends and family discounted rates
- Growth and training opportunities
- Harvard learning access
- Hilton university access
- Global career opportunities
- Wellness initiatives
- Food and beverage discounts
- Black card scheme discounts
About Hilton
Industry: Hospitality
Company size: 10,001+ employees
Hilton (Nasdaq: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,600 properties and over 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 270 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagramand YouTube.