Key Skills

Job Description

Gree SM is one of the world's fastest-growing electric mobility and ride-hailing companies, expanding rapidly across Asia, Europe, the Middle East, Africa, and the Americas. As part of our global expansion journey, we are seeking a Regional Operations Director to drive operational excellence and business growth across markets in the Europe This is a Global Headcount position. The successful candidate will be assigned to an Europe market and must be willing to relocate. As Regional Operations Director, you will be responsible for driving operational performance, market scalability, and business execution across multiple markets. You will work closely with Country Leadership, Commercial, Driver Operations, Customer Experience, Product, and Corporate teams to ensure sustainable growth while delivering an exceptional experience for both drivers and customers. Key Responsibilities Lead operational strategy and execution across assigned markets in the Europe Drive key business metrics including growth, trip fulfillment, driver utilization, customer satisfaction, and profitability. Partner with local leadership teams to ensure operational readiness for market expansion and new city launches. Establish scalable operating processes and performance management frameworks. Monitor business performance, identify operational gaps, and implement improvement initiatives. Lead, coach, and develop high-performing operations teams. Collaborate closely with cross-functional stakeholders including Operations, Marketing, Product, Finance, and Customer Experience. Provide strategic recommendations and business insights to senior leadership. Requirements 10+ years of experience in Operations, General Management, Marketplace, Mobility, Transportation, Logistics, or related industries. At least 5 years leading large-scale operations across multiple cities, regions, or countries. Proven track record of driving growth, operational excellence, and business performance. Strong analytical and data-driven decision-making capabilities. Excellent people leadership and stakeholder management skills. Experience in ride-hailing, mobility, transportation, logistics, delivery, or marketplace businesses is highly preferred. Fluent English communication skills. Open to relocation and working in dynamic international markets. Why Join Green SM? Join one of the world's fastest-growing electric mobility companies. Lead high-impact operations during a critical stage of global expansion. Work alongside international leadership teams. Accelerate your career through global mobility opportunities. Shape the future of sustainable mobility across the Europe Important Note This role is part of Green SM's Global Organization and will be based in one of our markets in the Europe. Candidates must be willing to relocate and support future business expansion initiatives as required.

Core Responsibilities

Lead operational strategy and execution across assigned European markets, improving growth, trip fulfillment, driver utilization, customer satisfaction, and profitability. Build scalable processes and teams, support market expansions and launches, monitor performance, implement improvements, and advise senior leadership.

Requirements

Requires 10+ years of relevant operations or general management experience, including at least five years leading large-scale operations across multiple cities, regions, or countries. Candidates should demonstrate business growth and operational excellence, strong analytical and leadership skills, fluent English, and willingness to relocate; mobility, transportation, logistics, delivery, or marketplace experience is preferred.