Desktop Engineer Level2
Key Skills
Job Description
Job Description: Looking for an experienced L2 Desktop Support professional with strong skills in End-User Support, Break-Fix, IMAC, ServiceNow/ITSM, Asset Management, and Device Imaging. Experience in VIP/Executive Support, Windows troubleshooting, and onsite IT support is mandatory. Basic knowledge of Server Smart Hands, Data Centre, and Networking is preferred. English and local language proficiency are mandatory.
Core Responsibilities
Provide Level 2 desktop support, including end-user assistance, break-fix services, IMAC, asset management, and device imaging. Deliver VIP and executive support, troubleshoot Windows devices, and provide onsite IT support.
Requirements
Candidates must have experience in Level 2 desktop support, including VIP or executive support, Windows troubleshooting, and onsite IT support. Strong skills in end-user support, break-fix, IMAC, ServiceNow/ITSM, asset management, and device imaging are required; basic server smart hands, data centre, and networking knowledge is preferred, along with English and local language proficiency.
About Iron Systems, Inc
Industry: IT Services and IT Consulting
Company size: 1,001-5,000 employees
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 800 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures. Founded in 2002, IRON has regional offices in over 20 countries, and is headquartered in Fremont, California, USA.