Key Skills

Job Description

As Business Analyst Internal Affairs, you translate manual, repetitive work in Service, CDD, Sales and Transaction Monitoring into structured, auditable, automated to-be workflows. You’ll partner with departments to identify high-impact automation opportunities, always embedding the right regulatory checkpoints into the design. Your mission: measurably reduce manual effort internally without compromising compliance. What You’ll Do Plan and lead requirements elicitation, reconciling competing needs into unambiguous specs. Design to-be workflows, control points and RACIs, quantifying the impact on cycle time and risk. Define KPIs, events and data quality acceptance criteria with Engineering/Data. Analyse and specify automation requirements for transaction monitoring and CDD processes. Embed the relevant regulatory checkpoints into every automated to-be workflow. Assess current manual workloads to identify high-impact automation opportunities. Who You Are You’re an analyst who enjoys turning manual, repetitive processes into automated, compliant workflows. ~3–5 years as a Business Analyst (or adjacent product/ops/consulting role) delivering tech-enabled change. Strong BPMN/flowcharting skills; expert in stories, acceptance criteria, NFRs and traceability. KPI design and hands-on data skills, comfortable with dashboards and basic SQL. Proven workshop and decision facilitation; stakeholder management across PMs, Engineering, Ops and Compliance. Nice to have Experience in regulated contexts and audit readiness. Experience with transaction monitoring, CDD or KYC/AML processes and related tooling. Exposure to Service or Sales operational processes and their automation levers. What We Offer A competitive salary based on experience. Flexible working hours at our office in the heart of the city. A fixed 13th-month salary. Pension scheme NL/DE/BE. Travel expense reimbursement. An annual training budget of €2,000, freely allocated to your professional development. Team outings, social drinks, and an annual weekend trip with the entire team. Who We Are “LYNX helps you invest in yourself.” “Working at LYNX means joining the LYNX family.” “The development opportunities make LYNX the best place to work.” This is what our employees say about LYNX, and it reflects exactly what we aim to offer: an environment where you can get the best out of yourself. From our offices in Amsterdam, Ghent, Berlin, and Prague, we work every day to provide private and professional clients with the best trading opportunities through a fast, user-friendly, and reliable platform. LYNX is an international FinTech company where around 300 colleagues contribute to client success across Europe in an informal, collaborative, and growth-oriented environment. We’re an equal-opportunity employer. We welcome applications from all suitably qualified and eligible candidates without attention to gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity. We're an equal-opportunity employer. We welcome applications from all suitably qualified and eligible candidates without attention to gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation/identity, disability or neurodiversity.

Core Responsibilities

Lead requirements gathering and design auditable, automated workflows for Service, CDD, Sales, and transaction monitoring processes, incorporating regulatory checkpoints and control points. Identify high-impact automation opportunities and define KPIs, events, data quality criteria, and expected impacts on effort, cycle time, and risk.

Requirements

Candidates should have approximately 3–5 years of experience as a Business Analyst or in a related product, operations, or consulting role delivering technology-enabled change. They should be skilled in BPMN, requirements and acceptance criteria, KPI design, basic SQL and dashboards, and stakeholder facilitation; regulated-industry and CDD/KYC/AML experience are advantageous.

Benefits

• Flexible Working Hours
• 13th-Month Salary
• Pension Scheme
• Travel Expense Reimbursement
• Annual Training Budget
• Team Outings
• Social Events
• Annual Team Weekend Trip