Key Skills

Job Description

Role Description The Medewerker binnendienst at Carl Stahl | Benelux B.V. is a full-time, on-site position based in Zaandam. In this role, the team member handles incoming customer inquiries by phone and email, prepares and follows up on quotations, and processes orders in the internal systems. The role includes coordinating delivery times with logistics, maintaining accurate customer and product data, and supporting the sales team with documentation and information. The Medewerker binnendienst also provides after-sales support, resolves practical issues in collaboration with colleagues, and contributes to smooth internal communication and customer satisfaction. Qualifications Ability to manage customer contact professionally, including handling phone and email inquiries and providing clear, service-oriented communication. Skills in order processing and administration, such as entering orders accurately, preparing quotations, and maintaining updated customer data. Strong organizational and coordination skills to align with logistics and sales, monitor deadlines, and manage multiple tasks in parallel. Attention to detail and problem-solving ability to resolve customer issues, check documentation, and ensure reliable follow-up. Comfort working with office and ERP software, with the ability to learn new systems and follow internal procedures efficiently. Team-oriented mindset with the ability to collaborate across departments and contribute to a positive, inclusive work environment. Good command of Dutch and English, both spoken and written; additional language skills in German are an advantage. Relevant vocational or secondary education in administration, commercial support, or a related field, or equivalent practical experience. Experience in a nautical, industrial, or B2B environment is beneficial, as is an interest in Marine and industrial solutions.

Core Responsibilities

Respond to customer inquiries, prepare and follow up on quotations, process orders, and coordinate delivery schedules with logistics. Maintain accurate customer and product records, support the sales team, provide after-sales assistance, and help resolve customer issues.

Requirements

Candidates should have professional customer communication, order administration, organizational, coordination, and problem-solving skills, along with comfort using office and ERP software. Relevant vocational or secondary education or equivalent experience is sought; Dutch and English proficiency is required, while German and experience in nautical, industrial, or B2B settings are advantageous.