Key Skills

Job Description

The Essentials Location Rotterdam Department Information Technology Department Infrastructure & Networking Direct reports None Role Specialist Experience At least one year of working experience with ITSM processes or tools Core technologies ITSM, Xurrent, ITIL About The Role We are looking for our new ITSM Platform Administrator to join our Infrastructure and Networking team. You will support colleagues across Europe in configuring IT Service Management (ITSM) application. You will act as the link between business needs and technical solutions, ensuring our IT processes run smoothly and continue to improve. This position offers you the opportunity to deepen your knowledge of IT service management while contributing to meaningful process improvements that support the entire organization. What You Will Be Doing Configure and maintain ITSM workflows, request forms, approval steps, routing rules and notifications, translating agreed process requirements into working platform configurations. Support colleagues with delivering workflows, reporting ,and process improvements. Translate business requirements into comprehensive technical specifications and to perform configuration independently or to engage Xurrent vendor, where appropriate. Facilitate workshops and meetings to align business needs with IT capabilities Document processes, guides, and FAQs to improve user adoption and self-service Contribute to ITSM-related projects, upgrades, and continuous service improvements What You Will Bring We are looking for an enthusiastic and pragmatic professional who enjoys working with people and processes. Ideally, you bring: You have an educational background in IT, business analysis, or a related field At least 4+ years of administering experience of an enterprise ITSM platform:ServiceNow or TopDesk or Xurrent Understanding of ITIL concepts (Incident, Change, Problem, Request) Practical experience configuring an ITSM platform, such as workflows, forms, approval steps or notifications, and a structured approach to testing and troubleshooting. Familiarity with REST APIs, JSON, scripting and data imports. Strong ownership by going an extra-mile in understanding underlying issue and exploring all possible solutions, before escalating to solution vendor.Strong communication and facilitation skills – you enjoy working with colleagues and building understanding across teams Interest in data, reporting, and process improvement You are based in The Netherlands A proactive attitude, willingness to learn, and a positive personality — you like contributing to a supportive team spirit. Behind every drink is a team that makes it happen. Join ours. Recruitment process Are you interested in this open position, feel free to send your application! To ensure a fair and thorough selection, an assessment may be conducted as part of the recruitment process. In case of any questions with regards to the position, you may reach out to Yasimin Harput (Corporate Recruiter Group/HQ) E-mail: [email protected]

Core Responsibilities

Configure and maintain ITSM workflows, forms, approvals, routing, and notifications, translating business requirements into platform solutions and coordinating with the Xurrent vendor when needed. Support colleagues with reporting and process improvements, facilitate workshops, document user guidance, and contribute to ITSM projects, upgrades, and continuous service improvement.

Requirements

The role calls for an IT, business analysis, or related educational background and at least four years of experience administering an enterprise ITSM platform such as ServiceNow, TopDesk, or Xurrent. Candidates should understand ITIL processes, have practical configuration and troubleshooting experience, be familiar with REST APIs, JSON, scripting, and data imports, communicate effectively, and be based in the Netherlands.