Key Skills

Job Description

Job Description for End User Support Role  Deliver timely and accurate support to ensure optimal functioning of end user endpoints (Laptops, VDIs, Thin Clients)  Provide comprehensive L1/L2 assistance including phone support, remote troubleshooting, and desk side engagement.  Diagnose and resolve complex technical issues involving desktops, laptops, monitors & printers  Execute proper installation, configuration, and maintenance of related tech hardware and software to ensure seamless end user experience  Manage software licenses for the EUC endpoint clients (e.g., endpoint license assignment in M365/Intune; ticketed EUC project tasks only)  Single‑user AD/DNS/DHCP client‑side troubleshooting (e.g., credentials, profile, name resolution on endpoint)  Demonstrate strong attention to detail and effective problem solving capabilities.  Follow up with users to ensure complete resolution of reported issues.  Adapt quickly to change and continuously learn new tools and technologies.  Work independently, meet deadlines, and manage multiple priorities under pressure.  Exhibit a self starter mindset with a commitment to continuous improvement and personal development.  Collaborate effectively within a team environment.  Deliver exceptional customer service with strong interpersonal and client facing skills.  Communicate clearly with users to accurately identify and address the root cause of issues.  Demonstrate excellent verbal and written communication skills in English

Core Responsibilities

Provide L1/L2 support for end-user devices, including laptops, VDIs, thin clients, desktops, monitors, and printers, through phone, remote, and desk-side assistance. Install, configure, and maintain hardware and software; manage endpoint licenses; troubleshoot client-side account and network-name-resolution issues; and follow up with users to confirm resolution.

Requirements

The role calls for strong troubleshooting, attention to detail, customer service, and clear verbal and written communication in English. Candidates should be adaptable, able to work independently and manage competing priorities, and collaborate effectively while continuing to learn and improve.