Key Skills

Job Description

Would you like to build a proactive service approach that strengthens customer relationships and creates lasting improvements? As a Service Engineer, you will build and grow our service function, combining customer engagement and commercial opportunities with practical technical support and a structured feedback loop to Engineering and Product Development. Your future work environment De Lier, Netherlands Your future team At Premier Tech Controlled Culture, we bring together expertise in horticulture, biological solutions, automation, digital technologies and wastewater management to advance controlled-environment agriculture. We offer solutions ranging from individual equipment to fully integrated, end-to-end automated growing systems, including multi-layer growing solutions, irrigation and water treatment. What We Offer Competitive salary, 40 vacation days and a solid pension scheme under the CAO Metalektro The opportunity to build and develop a scalable service function The dynamics of a corporate organization combined with the energy and speed of a startup An international, people-focused workplace where safety and collaboration matter Plenty of room for professional growth, knowledge sharing and development Great team events, including our annual Pub Quiz, BBQ, Sinterklaas celebration and Christmas party Your future role Establish and continuously improve the service workflow, ticketing structure and service documentation Pick up incoming service requests, coordinate cases and follow up on their resolution Proactively approach customers to identify and create sales opportunities, including agreements, quotations, maintenance, spare parts and upgrades Strike the perfect balance between driving billable hours and delivering top-tier support according to our service agreements, ensuring our recurring revenue streams Work closely with engineers to translate customer issues into technical solutions Provide remote or on-site technical support when needed, including hands-on work on customer units and occasionally support testing in our workshop Track recurring issues, document common failures and solutions, and coordinate root-cause analysis Share structured feedback with Engineering and Product Development, and follow up on improvement actions Required Skills Higher education (HBO or University) in a technical field, such as mechanical, electrical, PLC or water technology 1 to 2 years of work experience or more Commercial awareness, or the willingness to develop it Hands-on mindset, with practical skills in working with machines Service-driven and solution-oriented, persevering until the solution is right Fluent in Dutch and English Willingness to travel to customers Being able to read technical and panel drawings (CAD and E-Plan drawings) Do these words spark your interest? Service | Customer support | Commercial | Hands-on | Troubleshooting Ready for the challenge? Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!

Core Responsibilities

Build and improve the service function by managing incoming requests, coordinating resolutions, supporting customers remotely or on-site, and identifying commercial opportunities such as maintenance agreements, spare parts, and upgrades. Track recurring issues, coordinate root-cause analysis, and provide structured feedback to Engineering and Product Development to drive improvements.

Requirements

Requires higher education in a technical field and at least 1 to 2 years of work experience. Candidates should be hands-on, service-driven, able to read CAD and E-Plan technical drawings, fluent in Dutch and English, and willing to travel to customers.

Benefits

• 40 Vacation Days
• Pension Scheme
• Professional Growth and Development
• Knowledge Sharing
• Team Events