Key Skills

Job Description

Engagement Manager Working hours: 32-40 Workplace: Utrecht / Hybrid Experience: Professional Role Purpose The Engagement Manager is responsible for the successful delivery of a CRM Transformation Program consisting of eight agile teams operating in a hybrid onsite/offshore model. The role focuses on stakeholder engagement, delivery leadership, and building high-performing teams while ensuring alignment between business and technology. Key Responsibilities Lead, Drive and coordinate delivery across 8 agile teams. Act as the primary link between Product Owners, Business Analysts, Architects, Program Management, and delivery teams. Drive collaboration and alignment across onsite and offshore teams. Create and foster high-performing teams through coaching, mentoring, and continuous improvement. Manage program risks, dependencies, escalations, and delivery performance. Ensure effective governance, planning, reporting, and stakeholder communication. Support release planning, testing, deployment, and business readiness activities. Promote a strong "One Team" culture across all delivery locations. Required Experience Proven experience leading multiple agile teams in large-scale transformation programs. Strong stakeholder and relationship management skills. Experience with hybrid delivery models and distributed teams. Strong understanding of Agile delivery and software development practices. Preferred Experience CRM transformation experience. Knowledge of Salesforce and MuleSoft environments. Experience in Banking or Financial Services. Dutch language Success Profile A people-centric leader who excels at connecting business and technology, creating high-performing teams, and ensuring successful delivery in a complex stakeholder environment. CRM, Salesforce, and MuleSoft knowledge are desirable but not mandatory. Benefits Cold feet? No idea what that is. With us, you get a permanent contract immediately. All You Can Train with no strings attached. A generous holiday allowance and enough time (26 days) to spend it. A fully paid pension, so you will remember Capgemini with a fond smile in your old age. Work wherever you want on a device of your choice with our connectivity allowance. Your first necessity as a professional: a fast laptop and a SIM card that you can also use privately. Always on the road with your lease car or NS business card. Or choose to have your travel expenses paid. And of course, an appropriate salary. We are happy to discuss this with you. Working at Capgemini Get the future you want. We make that promise to you. That starts on day one. With good onboarding and structured and transparent development paths. But also: plenty of opportunities to deviate from that to pioneer and to choose your own career path. You can count on our boundless trust and collegial support. Working at Capgemini also means working in the international heart of innovation. The premier league of technology. An employer that considers your needs while focusing on the future, in which sustainability, diversity and inclusion play a key role.

Core Responsibilities

Lead delivery across eight agile teams in a hybrid onsite/offshore CRM transformation program, connecting business stakeholders, technology leaders, and delivery teams. Build high-performing teams and manage governance, risks, dependencies, escalations, planning, reporting, releases, and stakeholder communication.

Requirements

Requires proven experience leading multiple agile teams in large-scale transformation programs, strong stakeholder and relationship management, experience with hybrid distributed delivery, and a solid understanding of Agile and software development practices. CRM transformation, Salesforce, MuleSoft, financial services experience, and Dutch language skills are preferred but not mandatory.

Benefits

• Permanent Contract
• Training Allowance
• 26 Days of Annual Leave
• Fully Paid Pension
• Connectivity Allowance
• Laptop
• SIM Card
• Lease Car
• Public Transport Business Card
• Travel Expense Reimbursement