Key Skills

Job Description

Are you the person others turn to when technology doesn't behave as expected? Do you enjoy solving problems, helping people, and working in an environment where every day brings a new challenge? At TMC, we're looking for a Service Desk Engineer to join an innovative high-tech organization operating in a mission-critical international environment. In this role, you'll be the first point of contact for customers and play a key role in keeping complex systems running smoothly. Your challenges As a Service Desk Engineer, you are much more than a support professional. You are the link between customers and technical specialists, ensuring incidents are resolved efficiently and communication remains clear throughout the process. You will: Act as the first point of contact for technical incidents and service requests Investigate issues and identify potential root causes Resolve incidents independently where possible Coordinate with engineering and specialist teams when escalation is required Monitor ongoing cases and ensure commitments are met Keep customers informed and engaged throughout the resolution process Contribute to process improvements and knowledge sharing Support the continuous optimization of service delivery What makes this role interesting? You'll work in a dynamic international environment where technology, customer interaction, and problem-solving come together. This opportunity offers: Exposure to complex technical systems and operations Collaboration with international customers and multidisciplinary teams Continuous learning and development opportunities A role with visible impact on customer success A strong team environment where knowledge sharing is encouraged The chance to build expertise in service management and technical support within a 24/7 operation What we're looking for You are curious by nature, eager to learn, and energized by helping others solve technical challenges. You bring: MBO-4 level or bachelor Affinity with technology, software, or technical systems Strong communication skills in Dutch (ideally) and English A customer-focused mindset Analytical thinking and a structured approach to problem-solving The ability to work independently while collaborating effectively with others Availability to work within a 24/7 five-shift schedule Experience in a Service Desk, Helpdesk, IT Support, Incident Management, or customer-facing technical role is a plus, but motivation and learning agility are what matter most.

Core Responsibilities

Serve as the first point of contact for technical incidents and service requests, investigating issues, resolving them where possible, and escalating them to specialist teams when needed. Monitor cases, keep customers informed, and contribute to process improvements and knowledge sharing.

Requirements

The role asks for MBO-4 level education or a bachelor's degree, an affinity for technology, and strong communication skills in Dutch (ideally) and English. Candidates should be customer-focused, analytical, structured, able to work independently and collaboratively, and available for a 24/7 five-shift schedule; relevant support experience is a plus.