Key Skills

Job Description

Description Getting a brand recommended by ChatGPT takes many teams. You're the colleague who helps each of them do its part. 55% of Dutch consumers have already used AI to shop (Deloitte, 2026). Ask ChatGPT for the best running shoes under €150 and it names a handful. Whether a brand is one of them depends on its price, delivery, stock, reviews and product data as much as its content. Those levers sit with e-commerce, marketing, IT, PR and pricing. Citerio AI is the AI shopping platform for brands and retailers of physical products. We measure how ChatGPT, Gemini and Google AI Overviews recommend a brand's products, find out why, and work with the brand's teams on the changes that get them recommended. That last part is this role. Our clients know you as their Forward Deployed Expert: an extra colleague who knows AI shopping inside out and helps every team get its part done. What you'll do Work with a client's e-commerce, marketing, IT, PR and pricing teams on their AI shopping plan. Give each team a clear brief on its part of the plan and why it matters. Agree goals and milestones with the client, and follow up with each team until their changes are live. Track impact and results so that. Give the client's leadership progress reports they can use. Tell us what clients need next, so the platform keeps getting better. What we look for A grasp of e-commerce and of how a brand or retailer is organised. You're at ease working with many teams at once. You chase the IT ticket a third time without souring the relationship. You like the hustle of an early start-up and you're happy outside your comfort zone. Ownership. When something needs doing, you do it. Fluent Dutch and English. What we offer A seat in the very early team, side by side with the founders, hybrid or in our Amsterdam office. A lot of responsibility from day one. You set how Citerio AI works with its clients. A salary and a stock option package, so you own part of what you help build. Room to grow. Citerio AI is growing fast, and you grow with it. How to apply Apply here, or email [email protected] with "Customer Success Manager" in the subject line. A few lines about yourself is enough.

Core Responsibilities

Coordinate client e-commerce, marketing, IT, PR, and pricing teams to plan and implement changes that improve how AI shopping platforms recommend their products. Set goals and milestones, track results, report progress to leadership, and share client needs to inform platform improvements.

Requirements

Candidates should understand e-commerce and how brands or retailers are organized, and be comfortable coordinating multiple teams while maintaining strong client relationships. The role also requires ownership, adaptability in an early-stage startup, and fluency in Dutch and English.

Benefits

• Stock Options