Key Skills

Job Description

INTRO Purpose & Overall Relevance For The Organisation To deliver outstanding Customer Service to the Strategic wholesale accounts. To proactively manage order-books ensuring on time in full deliveries and 100% conversion to ensure customer excellence. Taking on projects to improve efficiency of department. Responsibilities Exceed in operational standards including timely and accurate order entry, back order book management, reconcile, tracking, management of delivery processes and query resolution. Demonstrate a high level of knowledge of systems and end to end supply chain processes. Manage a small team and support the Department Manager to achieve departmental goals. Develop strong relationships in order to provide excellent service delivery to account managers and customers. Work with customer, sales and internal departments to maximise orderbook conversion for your account(s). Attend and contribute to successful orderbook reviews, aligned logistics meetings, delivery action meetings and other business meetings driving issues, highlighting problems and recommending solutions. Attend regular customer visits as appropriate to your account base, which will be the forum for reconciliation, orderbook reviews, service issues and service level improvements. Provide management reporting and analysis where required. Work with operations colleagues to improve supply chain efficiency. Work with customers to deliver efficient solutions, minimising costs. Challenge working methods and practices when required and provide creative solutions and clarity for adidas and customers. Key Relationships CS, Sales, Operations, Distribution, Customers, Credit Management, Marketing Knowledge Skills And Abilities Fluent English language skills (written and oral) Fluent Dutch language skills (written and oral) Excellent working knowledge of Excel Excellent working knowledge of SAP Highly customer-oriented and cost-oriented approach Process-oriented mindset Requisite Education And Experience / Minimum Qualifications Education in the field of Operations, supply chain or CS Functional 3 years in a CS role with experience in providing customer support to retail accounts adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Core Responsibilities

Manage order operations for strategic wholesale accounts, ensuring accurate order entry, on-time and complete deliveries, high order conversion, and effective resolution of customer queries. Lead a small team, collaborate with customers and internal departments, report on performance, and drive improvements to service and supply chain efficiency.

Requirements

The role requires education in operations, supply chain, or customer service, plus at least three years of customer service experience supporting retail accounts. Candidates should have fluent written and spoken English and Dutch, strong Excel and SAP knowledge, and a customer-, cost-, and process-oriented approach.