Key Skills

Job Description

About The Role As a Supervisor working four days a week, you’ll lead a small team and help keep the store running smoothly. You’ll take an active role on the shop floor, coach your colleagues, and make sure customers feel welcome and well looked after. You’ll also maintain high standards for store presentation and product knowledge, and bring our brand values to life by helping customers choose, care for, and repair their gear. Key Responsibilities Lead and motivate the team on your working days, making sure everyone understands the day’s priorities, sales targets, and tasks. Help colleagues develop through on-the-job training, regular feedback, and performance conversations. Foster an inclusive, collaborative team culture. Set the standard for customer service by sharing your product knowledge, handling escalated issues, and helping the team build genuine relationships with customers. Oversee day-to-day store operations, including opening and closing, cash handling, stock checks, visual merchandising, and loss prevention. Work with store management to plan staffing and allocate tasks around peak trading periods and team availability. Support our sustainability initiatives by encouraging product care and repairs and helping customers choose gear that suits their needs. Track and report on sales and store KPIs. Use the results to improve store performance and support local events and initiatives. Maintain a safe, welcoming environment for customers and colleagues by following company policies and local regulations. What You Will Deliver Consistently high standards of customer service that reflect our brand values and support store performance. An engaged, capable team that receives regular coaching and knows what’s expected. Accurate cash handling and stock management, along with a well-presented shop floor. Practical support for product care and repairs that helps customers get more out of their gear and builds long-term loyalty. Who You Are You have experience leading a team, ideally in apparel, outdoor, or lifestyle retail. You know how to coach, motivate, and develop colleagues in a busy store. You put customers first, communicate clearly, and stay calm when resolving issues. You’re organised and reliable, with experience in cash handling, stock control, and scheduling. You care about sustainability and ethical business practices, enjoy spending time outdoors, and value products that are built to last. You’re available to work four days a week, with flexibility to cover weekends and different shifts as needed. You’re fluent in English. Dutch or other languages are a plus. Requirements At least two years of supervisory experience in retail or another customer-facing environment. Basic numeracy and experience using a point-of-sale system. The right to work in the country where the role is based and availability to work on-site for your scheduled shifts. How To Apply Please submit your application in English through our application portal. We review applications as they come in and may fill the position before the closing date. Fenix Outdoor is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities and strive to create a safe, fair, and welcoming environment where everyone can thrive. In 1960, Åke Nordin founded Fjällräven in his basement in the town of Örnsköldsvik in northern Sweden. Today the company’s timeless, functional and durable outdoor equipment enjoys a global presence and can be found in over 70 countries. Fjällräven’s product range comprises outdoor clothing and accessories for men and women as well as backpacks, tents and sleeping bags. As a company, Fjällräven makes every effort to act responsibly towards people, wildlife and the environment and to encourage people to take an interest in outdoor life. The company is the initiator of two popular outdoor events, Fjällräven Classic and Fjällräven Polar, which attract thousands of participants every year. Fjällräven is part of Fenix Outdoor AB.

Core Responsibilities

Lead and coach the store team, deliver excellent customer service, and oversee daily operations including opening and closing, cash handling, stock checks, merchandising, and loss prevention. Track sales and store KPIs, coordinate staffing and tasks, and support sustainability initiatives, product care, repairs, and local events.

Requirements

Requires at least two years of supervisory experience in retail or another customer-facing environment, along with basic numeracy and point-of-sale experience. Candidates should have team leadership and customer service skills, be available four days per week with weekend and shift flexibility, have the right to work in the country, and be able to work on-site; English fluency is required.