You will oversee core IT and identity operations while leading technical improvements that reduce manual work, strengthen access management, and improve the employee experience. Your main responsibilities will include:

• Manage the IAM, IT, and Workplace Technology request queue alongside the team, ensuring high standards of service quality and turnaround times.

• Own and deliver the technical roadmap, prioritizing initiatives such as SCIM-based day-one provisioning, Okta improvements, automated access reviews, and device enrollment.

• Automate repetitive IT and access management tasks using identity platforms, scripting, workflow automation, APIs, and AI tools.

• Manage joiner, mover, and leaver processes to ensure employees receive appropriate access when they join or change roles and that access is promptly revoked when they leave.

• Maintain audit-ready access controls and collaborate with Security and Governance, Risk, and Compliance teams on least-privilege practices, access reviews, and evidence collection for PCI DSS and SOC 2.

• Partner with Security Engineering on privileged access decisions, policy exceptions, and other matters requiring specialist security input.

• Mentor fellow engineers, review their work, and support their professional development.

• Monitor and report on operational performance, including request volumes, resolution times, and the impact of automation.

Requirements:

The ideal candidate brings strong technical experience across corporate IT, identity management, and workplace engineering, combined with the ability to take ownership of projects and improve processes in a changing environment. The key requirements include:

• Senior-level experience in IT, IAM, or corporate engineering, preferably within a fast-growing technology company.

• Hands-on experience with an identity provider such as Okta, Entra ID, or Google Workspace, including SSO, SCIM, and identity lifecycle management.

• Proven ability to automate manual IT and access management processes using scripting, workflow automation tools, or APIs.

• Experience administering SaaS applications and managing endpoints through platforms such as Jamf, Kandji, or Intune.

• Strong understanding of access control principles, particularly least privilege, and the judgment to identify when security escalation is required.

• Experience managing technical projects from initial planning through implementation and delivery.

• Ability to mentor colleagues, provide constructive technical feedback, and contribute to a collaborative engineering culture.

• Clear, friendly, and effective written communication skills, with the ability to support colleagues across different business functions.

Nice to have:

• Experience in fintech, payments, or another regulated industry.

• Familiarity with compliance frameworks and standards such as PCI DSS, SOC 2, and ISO 27001.

• Experience conducting access reviews and preparing audit evidence.

• Experience using AI tools to improve IT support and operational efficiency.

• Experience scaling IT operations during a period of rapid organizational growth.

Benefits:

• Fully remote work within a globally distributed organization.

• Competitive share options.

• Flexible annual leave, with a minimum of 25 days to be taken.

• Access to co-working spaces across major cities.

• Opportunities to participate in workations and an annual company retreat.

• High-quality equipment tailored to the role.

• £500 contribution toward home office setup.

• Generous learning and professional development budget.

• Private medical insurance.

• Additional location-dependent perks and benefits.