Process & Training Expert – PMO, Tech Implementation
Key Skills
Job Description
About the role
We’re changing how school learning materials are made across our publishing companies, from authoring through to publication, and bringing in new tools and ways of working. You’ll turn the new processes into material people can actually use. You’ll map how the work flows today and how it should flow in future, write the guides and work instructions, and make sure authors, publishers and educational specialists feel confident with the new way of working on their first day.
What you’ll do
Map current and future processes across the publishing chain together with process owners, product teams and the operating companies
Write onboarding packs, work instructions, quick-reference guides and FAQs for each role and each tool (e.g. Monday.com)
Design and run training: live sessions, train-the-trainer, e-learning and short videos
Support pilots by preparing participants, collecting feedback and updating the material as the process changes
Keep one controlled library of process and training documents, with clear versions and owners
Work closely with the Project / Deployment Manager so that training, messaging and adoption follow one plan
Track training reach and readiness and feed it into the PMO’s adoption KPIs
What you bring
5+ years in process design, business analysis, L&D or implementation roles, ideally in digital transformation programmes
Hands-on process modelling (BPMN, swimlanes) and tools such as Visio, Miro or Signavio
Experience building training for non-technical users, ideally creative or editorial professionals
A clear, structured writing style that makes complex workflows simple
Comfort with changing requirements and pilot-based iteration, so you can update material quickly rather than wait for a finished design
Bonus: knowledge of educational publishing, content workflows or workflow tools
Success after 6 months
The main publishing processes are mapped and signed off (L3+)
Every pilot group has role-specific onboarding and work instructions
A training approach is ready to scale beyond the pilots
Core Responsibilities
You will map current and future publishing workflows while designing and delivering training materials for new tools and processes. You will also support pilot programs and track adoption metrics to ensure successful implementation across the organization.
Requirements
The role requires over 5 years of experience in process design, business analysis, or implementation, specifically within digital transformation projects. Candidates must possess strong process modelling skills and the ability to create clear, structured documentation for non-technical users.
About Infinitas Learning
Industry: Book and Periodical Publishing
Company size: 201-500 employees
Infinitas Learning is a dynamic educational resources company, and one of Europe's leading providers of innovative and engaging products and services for teaching and learning. We are passionate about transforming the way people learn. Our aim is to deliver flexible, market-leading solutions that support new approaches to learning for the 21st century. Our extensive print and digital product portfolio is specifically designed to enhance and enrich the learning process and raise standards of education at all levels. We understand the importance of working collaboratively and in partnership and have a team of world class authors and editors who are passionate about encouraging creative learning and supporting teachers. Between them, our companies create an impressive array of educational resources that are used in homes, primary schools, secondary schools, further education colleges and industrial institutions globally. Our products span interactive software, online learning, e-books, audio books and printed text books, many of which are market leaders in their field.