Service Delivery Manager
HUF 18,000,000 - HUF 26,400,000 per year
Key Skills
Job Description
Description & Requirements
Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
- Engineer audio systems and integrated technology platforms that augment the driving experience
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the role
As a Digital Services Delivery Manager, you will be part of the IT organization of HARMAN Automotive and lead the regional service delivery for business-critical Digital Manufacturing products used across all manufacturing locations. You will translate global product and technology strategy into reliable regional operations, act as the primary Digital Manufacturing interface to European plant leaders, and coordinate internal teams, suppliers, and global product partners. This is a people and service leadership role with technical background who will collaborate closely with managers from other regions to protect manufacturing continuity while enabling major transformation programs and the transition of new capabilities into sustainable operations.
What You Will Do
- Own end-to-end regional service delivery for Digital Manufacturing products across Europe, ensuring stable, reliable and supportable services for manufacturing operations.
- Act as the primary regional interface to plant leaders, local IT, manufacturing functions, global product teams, architecture teams and technical support organizations, translating operational needs into clear priorities and actions.
- Lead regional incident, problem and escalation management for the manufacturing capabilities developed and managed by the team, ensuring timely engagement, evidence-based handoffs, business-relevant communication and closure of corrective and preventive actions.
- Coordinate service & software lifecycle activities across the regional landscape, including enhancements, maintenance, upgrades, monitoring, capacity, operational readiness and transition of new releases into support.
- Own service delivery and operations KPIs, maintain transparent risk and action tracking, and run regular reviews that keep owners, target dates and unresolved service gaps visible.
- Lead or coordinate regional deployments, lifecycle initiatives and service-improvement projects while supporting major global transformation programs with plant readiness, regional resources, cutover preparation and operational acceptance.
- Distinguish operational requests from needs for new product capability, routing innovation and architectural change to Product Ownership and Architecture while providing the regional requirements and business context needed for prioritization.
- Lead local software development team consisting of software developers, project managers and analysts.
- Plan and coordinate regional capacity, competencies, talent development, and succession coverage, balancing operational commitments with support for transformation activities.
What You Need to Be Successful
- Demonstrated leadership in IT service delivery, manufacturing IT, MES, industrial digitalization, application operations or a comparable business-critical technology environment.
- Global mindset, teamwork in a multi-location team, enterprise approach
- Ability to lead people and coordinate distributed teams, suppliers and technical specialists, including situations where contributors do not report directly to you.
- Strong understanding of incident, problem, change, release and service-level management, with the judgment to lead under operational pressure.
- Experience in supporting manufacturing operations, leading problem solving sessions, and translating technical issues into clear production impact, business risk and required decisions.
- Ability to manage projects, deployments, upgrades and operational transitions with clear ownership, dependencies, risks and acceptance criteria.
- Working understanding of manufacturing technology landscapes such as MES, shop-floor integration, databases, middleware, CI/CD, monitoring and modern application platforms.
- Strong stakeholder management, communication and influencing skills across plant, regional and global organizations.
- Ability to work with KPIs, service trends, capacity data, and strategic goals to drive priorities, escalation and continuous improvement.
- We see AI as an important part of how work gets done. While tools may vary, a baseline familiarity with using AI to support efficiency, problem-solving, and quality is expected.
Bonus Points if You Have
- Experience with SAP ME/MII, SAP Digital Manufacturing, iTAC, Critical Manufacturing, Siemens Opcenter, or other MES platform, Key Management System, Industry 4.0 concepts and solutions, shop-floor connectivity services and different client-server models.
- Knowledge of platforms and technologies such as Kubernetes, Kafka, RabbitMQ, Oracle or SQL databases, application monitoring and automated deployment pipelines.
- ITIL certification or practical experience implementing ITIL-aligned service-management processes.
- Experience supporting regional or global manufacturing transformation programs and transitioning new digital capabilities into operations.
- Experience managing outsourced or vendor-provided application and platform services.
Things To Know
- This role is based in Szekesfehervar, Hungary and supports HARMAN’s manufacturing locations together with managers from other regions.
- The role requires professional working proficiency in English that is necessary for the regular collaboration with global teams and peers in other regions.
- Business travel to other manufacturing locations may be required sporadically.
- This position participates in escalation and major-incident leadership for business-critical manufacturing services.
What we offer
- Work in international teams with the world’s largest automotive manufacturers.
- Use HARMAN Flex – choose the right working model fitting their job (Hybrid or Office)
- Access career development opportunities and get both on the job training on high-end automotive projects, as well as extensive technical trainings.
- Access HARMAN Webshop with large employee discounts for audio products (JBL, HARMAN Kardon, AKG)
- Are encouraged to a healthy work/life balance with a progressive holiday plan based on total work experience, 2 sick days, 3 days off compensation for weekend legal holidays and flextime.
- And of course, enjoy meal tickets, a premium medical subscription, fitness discounts and other corporate perks.
General information
Core Responsibilities
The Service Delivery Manager will lead regional service delivery for digital manufacturing products, acting as the primary interface between plant leaders and global IT teams. They are responsible for ensuring operational stability, managing incidents, and coordinating software lifecycle activities across European manufacturing sites.
Requirements
Candidates must have demonstrated leadership experience in IT service delivery or manufacturing IT environments with a strong understanding of service management frameworks. Proficiency in English is required for global collaboration, along with the ability to manage distributed teams and complex technical landscapes.
Benefits
- Harman Flex hybrid working model
- Career development opportunities
- On-the-job training
- Technical training
- Employee discounts on audio products
- Progressive holiday plan
- Sick days
- Weekend holiday compensation
- Flextime
- Meal tickets
- Premium medical subscription
- Fitness discounts
About Harman
Industry: Computers and Electronics Manufacturing
Company size: 10,001+ employees
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!