About the Role 🎯

As a Senior Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration. You’ll help customers unlock their potential value while contributing to the growth and success of our business.

This role offers a unique opportunity to work closely with professionals who are the backbone of global capital markets, deliver exceptional service, and build a thriving community for our customers. If you’re passionate about customer success and ready to own the moment, we’d love to hear from you!

About DataSnipper

We believe trust is essential to how society works. Every day, we rely on information that's been independently verified, from financial statements to the products we buy, to the sustainability claims companies make. Behind that trust are audit and finance professionals who examine evidence, verify information and hold organizations accountable.

At DataSnipper, we build AI solutions that empower those professionals to make those judgements. With Alwin by DataSnipper, our new agentic platform, AI agents now take on end-to-end audit and finance procedures, while every conclusion stays traceable to its source. That frees professionals to focus on the judgment and expertise that make their work so important.

We're trusted by Fortune 500 companies, government agencies and all Big Four audit firms. Today, more than 600,000 professionals across 3,000+ organizations in 175 countries rely on our platform, and in 2025 alone DataSnipper delivered more than $1.4 billion in productivity savings to its customers.

Backed by a $100 million Series B led by Index Ventures, at a $1 billion valuation, we've built a strong foundation for what's next. And as proud members of 1% for the Planet, we care about how we grow, not just how fast.

For our Customer Success teams, this is where things get exciting.

Alwin has just launched, demand is growing, and we're expanding into new markets and segments. With a product customers already rely on, there's a huge opportunity to make your mark.

What You Will Do

• Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders including Audit Partners and Managers, Controllers, Finance Directors, and IT decision-makers, guiding them through business transformation enabled by DataSnipper.

• Drive Business Transformation: Help customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains, cost savings, and quality improvements across audit and finance functions.

• Deliver Strategic Consultative Solutions: Provide expert guidance tailored to each customer’s unique business challenges, helping them optimise audit and finance workflows and achieve their strategic objectives using DataSnipper.

• Champion Product Adoption and Value Realisation: Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers adopt DataSnipper features and realise maximum business value.

• Build Deep Customer Relationships: Cultivate strong, long-term partnerships built on trust, deep industry understanding, and a genuine commitment to your customers’ success and business outcomes.

• Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Solutions Engineering teams, sharing customer insights on workflow challenges, use cases, and technical requirements to drive product innovation.

• Advocate for Customer Success: Deeply understand your customers’ audit methodologies, compliance requirements, and business goals, providing feedback internally to ensure DataSnipper addresses real-world needs.

• Support Strategic Growth: Identify and drive expansion opportunities within your portfolio, working with Sales to demonstrate ROI, facilitate pilots, and expand adoption across teams and service lines.

• Ensure Seamless Technical Implementation & Platform Expertise: Partner with customers on onboarding, including setup, AI configuration, and workflow customisation, while staying current on DataSnipper’s platform, AI capabilities, and automation best practices.

• Lead Strategic Engagements: Plan and facilitate in-person and virtual sessions with audit and finance teams to drive adoption, share transformation best practices, and address challenges that could impact retention.

• Develop Comprehensive Success Plans: Create strategic roadmaps for each customer, outlining transformation goals, adoption milestones, expansion opportunities, engagement tactics, and success metrics.

• Monitor Health and Business Impact: Track and forecast key metrics including user engagement, feature utilisation, business value delivered, expansion opportunities, retention risks, and technical health indicators.

   

What You Bring

• Customer Success Experience: 5+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion).

• Trusted Advisor Mindset: Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value.

• Business Transformation Focus: Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes.

• Accountability and Ownership: Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked.

• Collaborative Spirit: Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders.

• Adaptability and Growth Mindset: Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve.

• Excellence in Communication: Professional fluency in English and Dutch is a must

• Audit Background: Hands-on experience in external or internal audit, or assurance is nice to have

   

What we offer

• Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact.

• Equity (Stock Appreciation Rights) to share in the company’s success and growth.

• Pension plan with a 6% contribution on top of your base salary.

• 28 vacation days per year (full-time) to support your work-life balance.

• Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office.

• Daily, freshly prepared lunches to keep you energised.

• NS business card for easy commuting to the office.

• A structured onboarding programme designed to set you up for success, including dedicated time to learn our product and customers before you hit the ground running.

• Access to continuous learning and development initiatives to grow your skills.

• Engage with a vibrant international team spread across seven global offices.

• Company-wide events like DataSnipper GO, where global teams come together.

• Access to Nilo, a mental health and wellness platform supporting your wellbeing.

   

Recruitment Process

1. Recruiter Screen (30 minutes, online)

2. Hiring Manager Interview (30 minutes, online)

3. Assessment Interview (1 hour, on-site)

4. Final Interview (30 minutes, online)

    

At DataSnipper, we believe great ideas come from different perspectives, experiences, and backgrounds. We are committed to building an inclusive workplace and providing every candidate with a fair and equitable hiring experience.

Our hiring decisions are merit based and grounded in the skills, experience, potential, and capabilities relevant to the role.

We welcome applicants regardless of age, race, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or any other characteristic that makes you, you.

What matters to us is what you can bring to the role, the team, and DataSnipper