Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Group, Conference and Events (GCE) Sales Coordinator, you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Convert leads into bookings: Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue
• Drive upselling and conversion: Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics
• Optimize event scheduling: Manage the events calendar to support optimal yield and space utilization
• Build strong client relationships: Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business
• Lead impactful site visits: Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations
• Support seamless event execution: Ensure accurate administration and smooth handover of booked events for successful on-property delivery
• Support hotel promotions: Participate in promotional activities to increase visibility and drive GCE business

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.